Windows Legacy OS forum

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Random crashes for multiple programs

by Slasher / May 16, 2006 2:53 AM PDT

My computer is having random crashes. After the crash it says (this is the main stuff of what it says):
firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Error signature:
AppName: firefox.exe AppVer: 1.8.20060.42618 ModName: nview.dll ModVer: Offset: 0004ca73

The following will be included with this report:

Firefox is just the example, but it has also happened to IE, Word, games and other programs.

It happens randomly, not after a certain amount of time.

No spyware or viruses found.

After the crash when you click OK it just closes the program and nothing else is affected.

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Do you regularly...
by tomron / May 16, 2006 4:13 AM PDT

clean,temp files.cache

Heres a program that makes it easier,click HERE

Just a thought

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2 tips
by dvesh / May 16, 2006 4:17 AM PDT

1 double check your computer for spyware and viruses. Clean the Windows Registry with something like ccleaner:

After that click on start/ run and type "sfc/ scannow" without quotes and click OK. If Windows needs to repair any damaged file it will ask you for the Installation CD so have your Windows XP CD ready or just place it into the CD drive before running the command... When the scan finishes just restart the Computer.

Finally run a Full scandisk and Defrag the HDD

Hope this help

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lots of problems....please help!
by Slasher / May 16, 2006 5:55 AM PDT
In reply to: 2 tips

I have used ccleaner and got rid of over 1000mb (wow!)

I am unable to perform a virus scan! After a couple mins it crashes! I have tried an online virus scan as well, but then fireforx/IE crashes. ATM I am doing each folder in C drive seperatly. BTW I am using Norton.

With the "sfc" thing it says to put in the Windows XP Prof. CD, and I do, but it does not recognise it as being in the drive (Yes, it is the correct CD) and keeps telling me to insrt it.

The computer also gets blue screen error messages and has restated randomly twice.


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by dvesh / May 16, 2006 7:10 AM PDT

Can you go into dafe mode and do the scan from there??

Turn on your computer and hit F8 repetidly and select safe mode with networking. Go straigh to Trendmicro web page and do a virus scan...

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Maybe try event viewer
by tomron / May 16, 2006 7:59 AM PDT

Sometimes there will be a clue as to what happened.

I have 2K pro,so i'm not sure about XP,but heres a LINK to explain.


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Memory Problems?
by Scott Simontis / May 16, 2006 11:30 AM PDT

I was having a lot of random crashes, and it turns out I had a bad stick of RAM. Try using just one stick of RAM in your computer if you have two, or run memtest. However, I would check easier solutions first, but once easy options are exhausted, move on to checking for driver problems as well as the memory problems.

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