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General discussion

Qwest is phasing out Choice TV

Sep 11, 2008 3:07PM PDT

I called qwest today with the idea that I would upgrade my dsl and upgrade Choice TV to HDTV. They told me that they aren't going to offer Choice anymore -- it was Direct TV or nothing. They won't upgrade to HDTV.

Hmmmm.

As for the DSL -- they can't upgrade yet but said they will be able to in the future, but couldn't tell me when.

No way I'm going to get DirectTV though qwest so I'll have to change to something else.

They told me that they will eventually shut down all Choice TV in the Phoenix, AZ area but they didn't know when mine would be shut down.

Does anybody else know what is going on at qwest? It sounds to me like they are in big trouble.

Oh, and they wouldn't offer me a qwest cell phone either. They are "partnering" with Verizon.

Discussion is locked

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Re: Qwest is phasing out Choice TV
Oct 8, 2008 12:39AM PDT

Rob,

You are right. We are phasing out ChoiceTV as a part of an upgrade of VDSL technology to FTTN (Fiber to the Node), which will provide you with faster Internet speeds (up to 20 Mbps) and more advanced TV features including the ability to schedule DVR recordings online remotely, more HD channels, video on demand and DVR through DIREC TV. Also, the manufacturer of the set-top boxes we use to provide ChoiceTV is discontinuing making this equipment. The phase out of ChoiceTV is being done on a rolling basis. Can you let me know your zip code and I can try to get you more info on when we will be transitioning your neighborhood?

Thanks for your post, Rob.

Mark Molzen
Qwest Corporate Commmunications -AZ

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Hey Mark?
Oct 9, 2008 12:33PM PDT

Any mention of down sizing over there? That's the word here in Ca. at Vz.

FTTN, is that a Qwest plan that was already in place or Verizons new plan instead of FTP? Fiber to the node is what ATT did and I guess it didn't work so well with the old dc in the field. Now their out doing an overlay with new.

People here on Fios love it but the subscription rate is low and running in the red. It seems that bottomless bag of money actually has/had a bottom.

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Re: Hey Mark?
Oct 10, 2008 2:56AM PDT

Hey Dino,

The FTTN strategy that Qwest is taking differs from AT&T as we are working to place fiber where customers are asking for it vs. a general build out. To answer your question, yes FTTN is a Qwest plan.

Mark Molzen
Qwest Corporate Communications

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that's not good news
Oct 9, 2008 6:46PM PDT

I think Qwest is making a big mistake by getting out of TV. I doubt I will go to Direct TV for at least 2 reasons:

1) Bundling Direct with Qwest is just an invitation for trouble. I have read too many unhappy stories about this type of bundling, and I believe them because I have had enough hassle with computer companies passing the buck when problems arise.

2) I insist on having the Tennis Channel, and Direct TV doesn't offer it unless you get a premium service.

I will decide whether to keep the high speed Qwest service, or to dump Q and go to Cox or some other alternative.

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Re: that's not good
Oct 10, 2008 3:03AM PDT

Hey Rob,

Losing the set top box option ala the Motorola acquisition of our manufacturer forced us to look at this decision Sad

I've had my fair share of issues and it's never fun. If you decide to bundle let me know and I can personally connect you with a representative here at Qwest to work through install and any issues that might arise. Service is a priority here and I'd like to get you off on the right foot. Regarding Direct TV's Tennis Channel, I hear you. I covered Men's Tennis in college at the University of Utah.

Thanks for your post, Rob.

Mark Molzen
Qwest Corporate Communications

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Video
Oct 10, 2008 12:57PM PDT

Qwest will still offer video wont they? Just over broadband. I believe that is what ATT is doing. It's like or is a Hicap.

Verizon for a while and I believe still is partnered with Directv in service areas we can't or dont reach yet. For Fios subscribers switching over, they were paying the cancellation fee.

There is a whole marketing reason for bundling. Because chances are, once you've subscribed to all the offers from whom ever it be, you will not change because it will seem like a hassle to call and sign up for all the different services. Surveys have proven this to be fact so thus you tollerate whatever service you get be it good or bad.

I will tell you this, and all who read this. The cable company is not a phone nor a communications company. They are an entertaiment company that offers communication. The phone companies on the other hand are in the business of communication, entertainment is easy. Don't believe me? Check any governmnet, banking or financial institution and they are using the local phone company for data transfer. Not the local cable companies internet services. There is a reason, they can't compete in this arena.

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Re: Video
Oct 13, 2008 7:32AM PDT

Dino,

Good post!

Direct TV is our video partner moving forward. It's hard to offer video when the set top box isn't being offered any longer (the box is a key component). Stay tuned for some cool features you can play with ala Direct TV and the Qwest broadband connection if you have it.

Mark