Norm,

You say you never received an email from them. Did you check your spam folder to make sure it didn't make its way there?

Did you first go to: How to recover or change my password? IF so, and you had no success ......

Go to the (very) bottom of their homepage. Under About Us, click on Contact Us. Near the bottom of the following page it states, "For any other request, please contact us at..". There's no need to login

Best of luck..
Carol