i have just experienced your error.
my problems relates to when i converted my linked checking account so that all the transactions appear in my brokerage account. (personally i could not figure out why a well designed database could not handle this already but that's another matter.) now my tax summary report shows my net pay and not the split line item that it should show. interestingly the subtotal for each category is correct - it looks like the sub category totals do not add up.
i just spent an hour on the chat support with someone who would not listen to me - very frustrating. meanwhile i found this post. i will not try phone support.
I'm new to this forum, and if this has been discussed before, please direct
me back to the answer. I'm having a huge problem upgrading from Quicken
2002 Deluxe to 2005. Specifically, when I complete the upgrade and data
conversion, the reports do not pull the data correctly from my brokerage
account that includes split cash transactions. In 2002, I had a linked
account to handle my cash transactions such as check writing, deposits,
transfers, and ATM withdrawals from my brokerage account. Under this
system, I could not download my transactions from the USAA website because
they combined brokerage transactions and cash transactions into the same
file and Quicken 2002 could not handle this mix. One of the advantages to
2005 is investment accounts that can handle cash transactions without the
need to have a linked account. I've been working on this problem for
several weeks now with Quicken phone support and they keep trying new
things, but none of them fix the problem and they refuse to admit that it is
a bug in the software. I tried to validate and supervalidate the data prior
to and after conversion, and neither came up with errors or fixed the
reports problem. I used the CTRL-Z feature to fix the date, and this did
not help either. I was told that the problem is I wrote checks on an
investment account, and that was the root of my problem, and that I
shouldn't have done that, but this doesn't seem to be an appropriate
decision for Quicken help to make... After much discussion, I was finally
told that the only way to fix this is to create a new account, download all
of the data available online from USAA, do a cash transfer from the earlier
split account into the new account, and start anew tracking in a new account
from as far back as I can download the transactions from USAA. This was a
huge task to reassign categories and payees to all my transactions going
back 18 months, but over the weekend, I accomplished this. The bad news is,
it didn't fix the problem and my reports are still wrong. I even started a
new Quicken 2005 file and downloaded fresh from the site with none of my old
data, and I still get the same problems.
Here are my specific problems with the reports:
When I create a Cash Flow report which includes my investment account
(downloaded from the USAA site Brokerage account, including cash and
investment transactions), it includes the categories and amounts, but when I
double click on one of those amounts to get the list of transactions that
make up that amount, it gives me an error message that there are no
transactions in that range and I should use the customize to change the
range. This is a bit absurd considering I'm clicking on an amount, and that
had to come from somewhere.
When I create a Tax Schedule report, I don't get my mortgage payments on the
list. I have set up mortgage payments through the loan wizard feature that
have interest, principle, and escrow transactions in the split window,
withdrawing from my investment account. I have customized the report to
pull from my investment account, and I have set the escrow category as a
Schedule A:Real Estate Tax in the Tax Schedule assignment portion of
Quicken, yet it doesn't seem to be able to pull this type of transaction
from an investment account.
Investment type transactions in this account seem to work fine in the
reports, such as stock sales, earned interest, and dividends, so I know I
have the account and range selected properly for the report.
I've also had trouble with my monthly paycheck split transactions not
showing up properly in the reports.
Both of these reports were working properly in Quicken 2002, and in 2005
before I combined the linked checking account with the investment account,
but I have to manually input all of my transactions unless I convert the
linked account to the combined account, which was the whole purpose of
upgrading to 2005.
I discovered this problem initially when I started working on my taxes with
TurboTax 2004 and it didn't pull the right data. So I have all of this
transaction data in my database, but I'm unable to use it for my taxes. If
I was going to have to do my taxes by hand anyway, why did I bother buying a
computer, purchasing software, and meticulously assign categories. After
over a month hacking at this problem, I'm very discouraged, tired, and
frustrated. Any assistance would be greatly appreciated, or at least
knowing I'm not the only one having this problem so we can get Quicken to
fix it.
Thanks for reading and replying!
--
Ralph Rogers

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