never mind, I went back and found that while the accounts were selected, the individual securities were not. duh.
I've been using quicken for years, but have a small problem with 2003, which came with my new computer...the portfolio 'performance' view and security views all show correct share balances, but when I switch 'portfolio performace' to 'portfolio value', there are only zeros in all the columns. In 'customize', all the correct accounts, etc. appear to be selected.