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Questions on antispyware?

by sonni56 / June 22, 2008 3:53 AM PDT

I have been having serious problems with invasive porno and flashing antispywaremaster that won't click off when you try. I'm very new to the internet and not tech savvy. Is Error Smart a scam or does it really work? If this isn't what do I need then, what can you recommend? There are many out there trying to get me to download them and I don't know which are real and which are scams. This problem has been going on for 3 days. I downloaded counterspy and it seems to help some but I still have problems. Can someone advise a newbie on what to do?
Thank for help,
Sonni

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Please Try This....
by Grif Thomas Forum moderator / June 22, 2008 4:40 AM PDT

Because you may have more than one type of malware on the computer, please follow the steps below to download and run two different types of antispyware removal tools. They're both free by the way;.

Download Smitfraudfix.exe to you desktop from the link below.

http://siri.geekstogo.com/SmitfraudFix.php

Once that's done, restart the computer into Safe Mode.. Once in Safe Mode, run Smitfraudfixe.exe, select Option #2. Wait for the tool to complete and disk cleanup to finish. You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter. The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.

After that's done, please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Hope this helps and let us know how it goes. Exact malware names and the names of infected files would help.

Grif

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to Grif
by sonni56 / June 22, 2008 5:40 AM PDT
In reply to: Please Try This....

I appreciate the detailed solution you gave me. I have other questions and that is, should I uninstall the other spyware that I already put in there like Error Smart, Counterspy and ADware? Since I don't know anything about computers or if these other things are scams and are worthless. It seems like I need to get rid of these other things if they're not fixing the problems. Or just leave them there? I also have Registry Pro and Norton. How many of these antispyware and virus things does one need?
Thanks for your help,
Sonni

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If I may. . .
by Coryphaeus / June 22, 2008 5:48 AM PDT
In reply to: to Grif

There are a gazillion "cleaners" and prevention software out there. At my site I have listed a few that are all free and work well.

Norton is ok, but it can be a hog. Here is my Anti-Spyware Suite that, pardon me if I brag, is about as good as it gets. If you are NOT behind a firewall, get the Zone Alarm firewall. The other programs are all free and work as good if not better than the "Paid For" programs.

http://www.wayne2.net/antiparasite_suite.htm

Wayne (IBM freak - 6)

Click here to see the CNet faces, learn a little about analog and digital data, Internet connections, Spyware removal, and download free software.
My mini-Schnauzer is smarter than your honor student.

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As To 'Error Smart', I Suggest...
by Grif Thomas Forum moderator / June 22, 2008 6:32 AM PDT
In reply to: to Grif

..uninstalling it.There have been some negative reports about it.

As to the other programs, as Wayne has suggested above, when it comes to antispyware tools, more is probably better AS LONG AS only one is running a realtime scan of the computer.. Ad-Aware, (a somewhat older tool which doesn't seem to be as effective as it used to be), CounterSpy, Malwarebytes, etc. are tools which can be used to perform manual scans for spyware, trojans, and adware.. Although it is possible to "overdo it", three or four installed for general scanning purposes doesn't hurt anything..

As to antivirus program, I recommend ONE ONLY.. They ARE required to run realtime background scans in order to be effective and two running at the same time can cause conflicts..

Likewise with software firewalls. It's generally not a good idea to be running two software firewalls at the same time..

Hope this helps.

Grif

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Spyware Combat
by sonni56 / June 22, 2008 7:39 AM PDT

Grif,
OK, I'll uninstall or attempt to uninstall Error Smart and Repair Registry Pro, if they will and I can figure it out. I have AdAware and Counterspy which are kind of holding the fort, lack of techy words. After I uninstall the wimps I'll install the others so if AdAware and Counterspy don't prevail then I'll have backup to finish them off. I have Norton for virus's and hope that will suffice in that battle. By the way one of the names of the threats was winanonymous, are you familiar with it? I have never been to a porn site but somehow the porn came anyway and with it came winanonymous with wording that said'You have illegal porn on your computer' I freaked. It said to download now to get rid of the porn so I did, mistake I think, but since then I got a friend to uninstall it because I didn't know how on my own. Anyway thanks for all the help,
Sonni

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Try these ones.
by Tarq57 / June 22, 2008 8:58 AM PDT
In reply to: Spyware Combat
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As To 'winanonymous'...
by Grif Thomas Forum moderator / June 23, 2008 1:11 PM PDT
In reply to: Spyware Combat

The tools I suggested earlier (Malwarebytes, etc.) should remove it.. It's a fairly well known "rogue" antispyware program for which there are standard removal techniques.. Automated removal uses Malwarebytes.

Hope this helps.

Grif

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Grif
by sonni56 / June 23, 2008 2:08 PM PDT

My computer did OK for a day or so by using AD-aware and Counterspy then I started to have some problems again. I also still have Repair Registry Pro, Norton and Error Smart, I will attempt to uninstall Error Smart tomorrow. I think you said not to have more than one anti-virus program. Will the things you recommended clash with Norton? I don't have good computer skills/knowledge so I'm worried about having things on my computer that clash with one another. I couldn't figure out how to uninstall Error Smart or I would have already done it. I also don't know how to start in safe mode. When I went to look up how to do it I read stories about people's computers freezing up when they tried to do it. I don't want to wind up froze and can't figure out how to get unfroze. Once I find out what is compatable with what I will proceed to uninstall Error Smart and maybe Ad-aware since I have used it and it doesn't seem to have done the job completely. One of my main problems is Yahoo Messenger, every time I try to check it bad things happen, it won't click off and freezes. So I may need to get rid of that too. This is the first time I've ever had anything like this happen so it's new to me. I'm learning the hard way I guess.
Thanks for your help, I'm sure it will all be Ok soon.
Sonni

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In Answer To Your Other 'Locked' Post
by Grif Thomas Forum moderator / June 24, 2008 2:44 AM PDT
In reply to: Grif

1. In regards to Flock.. If you like it, YES, use it as your default browser.. If you want to try others, then give them a try as well.

2. The security items you have listed shouldn't interfere with each other as long as there is only one antivirus running in the background and only one antispyware running in the background.. Most of the tools you've mentioned have "paid options" which allow you to run realtime in the background.. The key here is to make sure only one AV and one AS are running at a time.. Norton may have both, depending on which Norton you're using, so be sure to check.

3. One more thing I would do.. Since you found a number of trojans and Vundo, please perform two more full system scans like this.:

a) First, make sure your Norton program is updated completely. Restart the computer into Safe Mode and do a full system scan using your Norton program.. Delete anything it finds. If it doesn't fine anything, that's good too.

Next, restart the computer into "normal" Windows, then run a second scan with Malwarebytes.. If nothing is found, you're done.. If it finds something, let us know.

Hope this helps.

Grif

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How To Start In Safe Mode
by Grif Thomas Forum moderator / June 24, 2008 2:46 AM PDT
In reply to: Grif

Here's a link.. Use the general F8 instructions in the link. Remember, when you're finished doing things in Safe Mode, restarting the computer will bring it back to "normal" Windows.

How To Start In 'Safe Mode'

Hope this helps.

Grif

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OK
by sonni56 / June 24, 2008 3:15 AM PDT

Grif,
I'm not sure how to find out what my version of Norton includes someone else put it on and they probably don't know either. Yet more questions, you're saying when we have the free version that it doesn't detect the threat at all until you run the scan and if you have the paid version it detects it and blocks it so it can't get in? Although I have a free 15 day trial of Counterspy it has been popping up asking me if I want to block, allow or quarantine. Is it in real time as you call it even though it's a 15 day trial? Is the bottom line you need to have a paid version if you want the best protection? Thanks for the help, any help I get is appreciated, obviously I don't know much about this. Sorry about the thread, don't know much about forums either.
Sonni

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Add on
by sonni56 / June 24, 2008 4:20 AM PDT
In reply to: OK

Grif
I searched until I found the version, it's Norton 360. Cnet gave it a great review but the buyers sure didn't. They hate it. I didn't pick it but the person who owns this computer, and let's me use it did, he loves Norton. Anyway for what it's worth it says it has protection covering virus's and spyware. From what I've read most people like AVG best and recommend it. I also disabled Messenger that was on that thread with safe mode, it drove me crazy popping up all the time.Thanks again,
Sonni

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As To Norton 360..
by Grif Thomas Forum moderator / June 24, 2008 6:09 AM PDT
In reply to: Add on

It becomes a personal choice.. Yes, it does provide real-time scanning of both antivirus and spyware.. The question comes, as it does with all computer programs, does it perform as you would like.. Does it slow down the computer for your preference? Does it detect and eliminate the problems it's supposed to?

AVG 8.0 is a new program, which is free, which provides those same services.. Because it's new, there have been a few glitches.. But even though it's free, does IT do what it's supposed to do?

You can also choose to adopt separate programs to perform it's own service.. Once program for antivirus.. One or two for antispyware.. One for a firewall. And they can all be from different providers.. (Personally, I like to have separate and distinct programs on my machines.. Because I take care of so many different computers with different configurations, I've yet to find one "suite" of security software that works well on all of them.. As a result, I mix and match various tools till they work effectively on the computers in question.)

There are a lot of programs available and only you can make the decision on exactly which ones work for you..

Hope this helps.

Grif

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Yes, The Trial Runs Realtime Scanning
by Grif Thomas Forum moderator / June 24, 2008 6:02 AM PDT
In reply to: OK

..Many free programs provide their full services during their trial period.. Once the trial period is over, they no longer perform "realtime scanning" but are still able to be updated and are still able to scan and remove malware.

You asked: "Is the bottom line you need to have a paid version if you want the best protection?"
No, that's not the case.. but you do need to know EXACTLY what each program is doing.. Many of the free antispyware program are excellent "detectors" of malware but they don't provide "realtime" background scanning unless you pay for them.. "Protecting" your computer can be performed by a number of different methods and only one of those is using a "paid for" realtime scanner.. HOSTS Files, SpywareBlaster, Immunization from Spybot, a safer browser, Windows and other Security Updates, plus others are free methods to block incoming malware attacks. Still, if you like the "paid for" scanning of a particular tool, then it is frequently worth the small cost to have those extra options.

As to Norton, you simply need to check to see which options are installed.. Open the program. What does it say? OR RIGHT click on the Norton/Symantec icon in the lower right corner of the screen, choose "About".. What does it say?

Hope this helps.

Grif

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May I?
by MarkFlax Forum moderator / June 24, 2008 6:41 AM PDT

Sorry to intrude Grif, but something I noticed sonni56 say caught my eye.

Sonni56 said that they have CounterSpy running realtime and they have Norton 360. I just wonder if their Norton 360's anti-spyware is running realtime, (in the background), at the same time as CounterSpy?

Whilst it is OK to have more than one anti-spyware installed, it is not recommended to have more than one running background checks in realtime, as there may be conflicts. The other anti-spyware utilities should have any realtime options disabled, and then they can be used as stand-alone anti-spyware scanners, whenever the user wanted to use them.

Is that how you see it?

Mark

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CounterSpy Will Only Run Realtime for 15 Days, I Believe...
by Grif Thomas Forum moderator / June 24, 2008 7:50 AM PDT
In reply to: May I?

....After which it will then turn into a standalone scanner only. You've brought up a good point though. Ideally, you shouldn't be running them both in the background.. Still, because Norton doesn't have an excellent track record for spyware/trojans..... I don't think it will cause an issue. I've not seen any major conflicts reported between these two.

Hope this helps.

Grif

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Someday
by sonni56 / June 24, 2008 6:53 AM PDT

Yes, someday I may know what works. I'm somewhat limited to what choices I make due to the fact this isn't my PC. Norton and AVG would probably clash but I can't uninstall Norton because the owner of the PC would probably be pretty mad, he paid for it. If it were up to me I'd get rid of it and install AVG. Right now everything is working good I think malewarebytes found stuff none of the others did and got rid of it. It's not growling/grinding anymore, it may take me a while to learn what's best and I may get in trouble again who knows. You and other people in here have been a great help and also the Spyware Warrior forum. It's hard to try and figure it out on your own. Thanks again,
Sonni

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Time will tell...
by sonni56 / June 24, 2008 8:31 AM PDT
In reply to: Someday

Since I have seen the opinion of others who have Norton and see it as practically worthless. I can see why Counterspy and Norton 360 may not have conflicts, Counterspy will do all the work while Norton sleeps. The only one on the computer that actually comes to life to block or do anything is Counterspy, so far. Thanks for all the comments and suggestions.
Sonni

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