am writing this mail 2nd time for the grievance which I am facing due to samsung SuHD TV
I purchased the TV on 12th Jan 2016 from Impact area from S.Sang Group
Initially in the 1st week of buying the TV WIFI not working so mechanic came and replace d it
2nd I got vertical line on TV 1 month back exact date dont remember but may be in the last week of December but it disappeared soon within 1hr . We didn''''t realize that may came again but it cam again last week after warranty period and this lasted for 2 days then somebody told us to contact samsung service . we contacted them and they sent mechanic .
But to our surprise Mechanic told that the monitor has gone and it will cost around Baht 37000 and after discount Baht 27200. we were deeply shocked to see the cost . Since we rely on Samsung as we had purchased s5 mobile, Samasung LED TV 7 years back and due to their trustworthiness we purchased high end TV of around Baht 50000.
We have also heard in the past about Samsung Note 7 Problem and now consumer confidence is loosing and now again this problem happened to me within 1 year of purchase though we run Ac all the time and we had no fault of it
Due to credibility Samsung command in the market we rely on their product but this problem is giving a very bad impression to me as well as my friends also .
Had it been 3 years or more no problem but within 1 year happening of such incidence creates doubt about the reliability of the products.
Considering the above case I humbly and deeply request each of you to understand the scenario and gives me the best solution for which Samsung is famous.
I can afford to some extent but Baht 27200 is beyond my reach within 1 year.
I can afford may be 10000-12000 but not beyond that .
Please look into this matter on priority as This TV is causing continuous problem to me since the purchase date like initial WIFI problem , then red line proble and then sudden disappeared and then this red line continuously .
I believe my hopes are not shattered and Samsung Asia/ South Korea will take reasonable step to remedy this case .
Hoping for favorable and best response .
I posted this message to Samsung Thailand and got not positive response
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