Well, as a long time Verizon Wireless customer, I have to admit that I've never gone thru the mail to purchase a phone from them. I've always preferred to go thru the local stores, for reasons such as this. It's been my experience, in the past, that Verizon customer service is pretty decent and somewhat flexable.
Since they've already received the returned phone your mom should just tell them that she'll just go to the local Verizon store and purchase the phone, instead of waiting for them to send you another phone in 2 months, which sounds odd. Let me know how it works out for you. Good Luck.
I have a question about Verizon. Well my mom ordered did the 30 days thing that Verizon does and within the 30 days you can send your phone back and exchange it for another no problem. We sent back the phone she got me to exchange it for another one this past Tuesday. My mom called them today to check on it and see if they recieved it and they said yes. Then she asked when they would ship the new phone and they said that have recieved it but it has not been accounted for on the bill or something to that affect. They said that it could take up to 2 billing cycles to account for or whatever and my mom told them that we can't wait 2 cycles cause that would be like 2 months. The way I take it is that they know they've got the phone that we sent back but it is in a warehouse or where ever the phones go and they don't know where it is. My question is, why can't they go ahead and send my new phone to me if they know theyve got the phone we returned?