I had the interested buyer call me and then I made a 3rd call to support. We told them I owned the product originally and that I was going to sell it to another person and we asked about registration and at first they kept telling us how to register the product. We were finally able to explain what we wanted in a way they understood and they couldn't help us. It was "outside of their limitations". The buyer asked the rep if they knew who could help with that and they said no. The buyer told me it was fine and he wouldn't worry with it and bought it anyway.