Question about an issue

Michelle,

If you can't see the fan running it is NOT running. And that will cause the temperature inside the case to become so high that the machine turns off to protect the CPU. That fully fits into the diagnosis.

I've had this with a rather high priced rather high quality PC. When I went to the shop with it they set the fan speed in the BIOS to "constantly high" instead of "variable", because somehow variable meant that it wouldn't get enough power to run. Problem solved, although I've got more fan noise now than I prefer. But it's primarily my sons PC and he doesn't mind.

The other possibility is that the fan is just broken and needs to be replaced. Better take it to a repair shop and let them have a look. It's not the most expensive repair you can imagine. Better do it fast. It's not good for the PC to be too hot.

Kees

PS. If ever posting again, think of a more descriptive subject line, like - in this case - "fan not working".

Is the fan that's not working part of the power supply? (Usually at the top of the computer tower.)

Or is it lower down, maybe in the middle of the tower?

If the power supply fan isn't running, then you'll probably want to get a new power supply.

If it's just a fan which pushes air through the tower, you have options.. A competent repair shop is a good option as Kees mentioned above and as he stated, you should take care of the problem quickly. Then again, you might even consider doing it yourself.. You'll need to open the tower and see the type of fan, check it's size and view the location where the power wires are plugged in.. If you've got a computer supply store nearby, they're not too expensive and aren't hard to replace.. It's up to you.

Hope this helps.

Grif