Samsung forum


Query on network setup in Samsung 46" D5500 LED Smart TV

by rajabarari / June 28, 2011 9:23 PM PDT

I was trying to do a wired network setup in my TV using a BSNL broadband modem. I connected the lan cable from tv to model. Then i stated to to do the network setup but it ended up with the following message and i couldn't connect to internet.

mac address - e4:e0:c5:d4:cb:72
ip address -
subnet mask -
gateway -
DNS server -

Local connection completed, but cannot connect to the Internet.
Check the DNS setting from Network setting and contact your Internet service provider to use Internet service.

Samsung Service is yet to resolve this issue. Can anybody help me on this issue.

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All Answers

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Not a Samsung issue.
by R. Proffitt Forum moderator / June 29, 2011 2:22 AM PDT

Samsung among other TV makers does not configure your home network. We have the post in the CNET Networking forum for Samsung with ideas on what to try next. But I'm left to wonder if you didn't use DHCP (auto assignment) and manually put in those IP numbers.

Also, any firewall in the router may create issues. Routers didn't have a firewall until recently and it serves little purpose except for a long discussion about what it is, what it does and why we turn it off most of the time.

Sorry but I see no entry from Samsung to service home networks today. Try the usual cures.

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TV PCB issue
by rajabarari / June 29, 2011 4:28 PM PDT
In reply to: Not a Samsung issue.

Samsung support staff visited my site again and they are saying it is a PCB issue. Also they were unable to upgrade software using pen drive. I'm surprised to hear that in a brand new led tv (only 2 weeks). Hope they replace the tv soon.

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That's a good find.
by R. Proffitt Forum moderator / June 30, 2011 12:05 AM PDT
In reply to: TV PCB issue

Actually I'm not surprised. If you research BATHTUB CURVE the failure curve is well known.

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Resolved question Query on network setup in Samsung 46" D55
by oldsubman / July 8, 2011 12:31 PM PDT

One thing wrong is the DNS address is the same as your gateway. It should be an address outside your network. Look at what your router or modem is using and enter that address

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by tusharbhavsar1 / September 2, 2011 2:11 PM PDT

I have the same problem but it is taking automatically the same gateway and DNS address so what address should i enter in DNS address?

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Some routers do that.
by R. Proffitt Forum moderator / September 3, 2011 12:52 AM PDT
In reply to: problems

I don't see the router make, model but in some routers the router proxies the DNS and you see that.

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same issue
by kumarmahankali / October 6, 2014 6:07 PM PDT

I have the exact same issue with BSNL broadband. It was working fine for last 1 year. all of a sudden it stopped working. Samsung staff visited today and gave the same reason (could be a pcb issue)that he tried with his mobile as well and couldnt connect. I tried with my mobile and its working fine so I dont think its a PCB issue. I tried various dns settings. It connects to my other devices western digital cloud storage and can ping from laptop to the tv. But it is not getting to internet. I ran out of all clues.

anybody solved this issue?

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by R. Proffitt Forum moderator / October 7, 2014 12:59 AM PDT
In reply to: same issue

Look up and you find a bad board was replaced. For me I've run into numerous network issues so the constant here is there is rarely the same issue. One time it's the network, the next it's distance and so on.

I see Samsung visited and diagnosed it but you disagreed. How about forgetting the Smart TV bit and putting in a Roku or such?

PS. This thread is more than 1196 days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can still do so.

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