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General discussion

Putting the Boot In!

Dec 29, 2010 11:59PM PST

Only after writing a questioning note to post in this forum about the failure of the "new, improved" AVG 2011 to install did I finally check-in here. I was surprised to read the apology from the "AVG Team" and the other posts from CNET users about the failure of the new version.

Jeez AVG Team, are you brain dead? Why don't you get off your duffs and pull down all the advertisements all over WWW sites inviting people to download your "new, improved" AVG 2011. I wasted five hours of my life screwing around with your poor software. It's not free if it eats up hours of a person's life trying to use it.

And AVG still owes me (and other users?) for the time wasted trying to figure out unexplained Mozilla FireFox browser crashes with AVG's Link Scanner turned on. I quit experimenting with that Link Scanner thing a year ago after many posts were made in a CNET Forum.

I guess I'll just keep my previous AVG version for another six months or so or until Conventional Web Wisdom says it's safe to use.

Discussion is locked

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Re: Putting the Boot In
Dec 30, 2010 2:20PM PST

Hello flingwing,

> unexplained Mozilla FireFox browser crashes with AVG's Link Scanner turned on.

Could you please provide us with crash dump file for closer analysis? What other Mozilla add-ons and applications (protection, firewall) are you using? Are there needed any specific steps (open specific website, some script, etc.) to induce the crash?

My Mozilla Firefox is running fine with AVG 2011.

Thank you for your cooperation

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Here we go again . . . <grin>
Dec 30, 2010 9:57PM PST

Okay Ondrej, I don't know if you're the same person who replied to a post of mine in a CNET Forum about a year ago, but your name seems familiar. I am sorry but I don't remember the details of my Firefox/Link Scanner experience then, but it's all documented (in spades) in one of the CNET forums. I think it may have been in the SOFTWARE, Spyware, Viruses, & Security Forum. Regardless, why don't you do a CNET forum-wide search for "Link Scanner" and see what turns up. I'm sure within an hour, you'll have the posts I'm talking about now.

I was not the only one who was having trouble. The problem confounded many people posting here for a long while. Somehow someone figured out it was AVG's Link Scanner that was causing the crashes. As the word was published in the forum, people - including me! - were all saying how, as soon as AVG's link scanner was deactivated, the Firefox crashes stopped. That was true for me and I haven't had a Firefox crash since.
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And I remember that as soon as the relationship between Firefox crashes and AVG's link scanner was confirmed on CNET, someone from AVG posted a response asking me to go back and perform a bunch of experiments on AVG's behalf. I didn't help with your experiments then because I'd been experimenting on my own for a month or more and was tired of screwing with the back-to-back Firefox crashes. I also had other things to do once I got Firefox to stop crashing - like using my computer to make a living <grin>.
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Let me put it to you this way: first, thank you, AVG, for a very good anti-virus program for free. However, I am sure that AVG does make money and prestige with its program(s) so it's AVG's responsibility to "explore your program's envelope". You need to do the net searches for AVG, Link Scanner, and Firefox and see what you can devise to test what I and others said about the failure of those three elements.

If Link Scanner finally works now - a year later - that's great. However, as I reported last night, I spent five hours downloading a new AVG version that ALSO DIDN'T WORK. So, until I'm sure AVG 2011 will download and install without causing me more problems, I am not going to be AVG's guinea pig.

As I said earlier, I don't understand why advertisements for AVG's "improved" 2011 version were still up on the internet if AVG already knew the thing didn't work. I think you should have pulled down the adverts and put the word out to NOT try loading the program until AVG went back to the drawing board with its new program.

And why does the program take five hours to download 117 MB? Not being resource heavy used to be one of AVG's points of pride. Good luck with your efforts.

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How about 'this' post in the Browser forum?
Dec 30, 2010 10:07PM PST
Link Scanner may be key

If that is the discussion you mean about AVG's Link Scanner? If so, I will leave you all to it.

Mark
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Re: How about 'this' post in the Browser forum?
Jan 2, 2011 9:51PM PST

Hello Mark,

thank you for pointing me to flingwing discussion.

Its review have not revealed any exact list of used addons or storage, where crash dump is stored. But it contains information about some used steps to crash Mozilla and that you induced it with recently older program version of AVG 2011 (b1170).

Please check the situation with latest AVG 2011 program version (10.0.1191) and if the issue still persists, follow our suggested steps for closer analysis.

Thank you

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(NT) Let
Jan 2, 2011 11:19PM PST
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Some Additional Info
Jan 2, 2011 11:37PM PST

Ondrej,
Let me add some information that may help you understand the earlier issues of AVG and Link Scanner. First, I thought the issue of who was using how msny add-ons was mentioned in that previous thread in the Browser Forum. If not, let me say that I've never used many add-ons. That means three at the most. The only add-on I have now is the AVG add-on.

I never had anything like a crash dump from any of those Firefox crashes. I don't even know where to find them.

I do not understand your sentence "But it contains information about some used steps to crash Mozilla and that you induced it with recently older program version of AVG 2011 (b1170)". My Firefox version that was crashing then was an earlier one. I currently use an updated version of AVG 9.0.

Also, I'm not clear about your mentioning the use of AVG 2011 ver. 10.0.1191. Is that a newer version than the one I downloaded for five hours last week only to have it fail to install? I'll try loading AVG 2011 again when many AVG users say they installed it without any glitches. Is that the situation now? Thanks.

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RE
Jan 3, 2011 1:07AM PST

Hello,

As you have trouble installing AVG 2011 please try to follow full reinstallation instructions.

If there will be any errors during installation please provide us with all needed information so we can assist you furhter.

Also make sure that your Firefox is fully updated. Should there by still crashing issues proceed as suggested by Ondrej above.

Thank you for your cooperation

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Re: Some Additional Info to Dusan_AVG's post
Jan 3, 2011 2:10PM PST

Hello flingwing,

Please accept my apology for my incorrect understanding - I have overlooked the year 2009 in pointed communication and though, the crashing Firefox was with AVG 2011.

> I never had anything like a crash dump from any of those Firefox crashes. I don't even know where to find them.
You can use Microsoft WinDBG utility and steps described in my pointed AVG Free Forum How-To article:
forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=94161

AVG 2011 - program version 10.0.1191 - was released at 27th December 2010.

Thank you