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PS58C7000 dark streaks with high contrast images

by dayvb / December 6, 2010 12:10 PM PST

Hi all,

so i'm getting these dark streaks from the edges of the screen whenever there are high contrast or brightly coloured images on the screen. For example if there is a white screen with black text there will be dark lines running from the edge of the screen (both sides) to the text, like a shadow. It happens with all images but is most apparent when there is highly contrasting colours.

TV is only three months old...

This happens with a dtv signal (coax), playing video from usb hard drive, bluray through ps3\hdmi, games through ps3\xbox360 hdmi. so, pretty much everything...

Anyone else come accross this issue?

Thanks for any help.

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PS58C7000 dark streaks with high contrast images
by Samsung_HD_Tech Samsung staff / December 7, 2010 12:58 AM PST

dayvb,

I'm sorry to hear that you're having this issue.

I would definitely recommend having the unit inspected. You are likely still in warranty for the unit, and a technician should be able to diagnose and repair that issue. It's not expected that issues arise, but this should be able to be addressed by calling the Samsung customer service center in your region.

--HDTech

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by dayvb / December 7, 2010 12:37 PM PST

Thankyou for your reply,

I went to samsung first through the local (AU) website, haven't had a reply yet however which is why I came here. I guess i'll give them a call instead, may get a better response.

On a side note this is the second time i've contacted samsung through their website and not received any reply at all. Not super impressive to be honest.

Oh well, Thanks again for taking the time.

Dave.

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by Samsung_HD_Tech Samsung staff / December 8, 2010 4:59 AM PST
In reply to: reply

dayvb,

Thanks for the feedback. I'll be happy to send that up (We're based in the U.S.), but contacting the help line, based on your experience, would probably be the best bet.

I'm sorry you didn't get a response. I'll see if we can have that addressed.

--HDTech

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