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General discussion

PS50A457 and BD-P1500 Handshake Issues?

Feb 10, 2009 6:49PM PST

Recently I have connected a BD-P1500 to my 50? Samsung plasma via HDMI.
Upon watching Dark Knight I was only able to watch the first 30 seconds or so before the sound starts to cut out for several seconds only to return for a couple of seconds, making the movie unwatchable.
I was unable to update via USB or CD but did download via Ethernet, the first time giving me nothing but a black screen.

I am aware that other people have been having a similar problem (and I have been searching forums for the last several days looking for an answer before having to bother you busy people!).

Some responses have been that it is a handshake issue, would this still be the case considering its hooked up to a Samsung TV.

I do not have an home theatre system (and am not looking to upgrade anytime soon considering Ive just spent nearly

Discussion is locked

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Handshake
Feb 11, 2009 7:51AM PST

monkfi5h,

Is Dark Knight the only Blu-Ray movie that you've had trouble with, or are there others in your collection with this problem?

I might suggest trying to switch the audio settings to see if that might clear up the problem as well.

I don't have a definitive answer on why this might be happening. Firmware was a good idea - try booting up the player without a disc inside of it first, and once you get the splash screen, try loading the disc and seeing if that might help.

A second to last resort - try a different HDMI cable if you can.

Keep me posted. If that doesn't work, I want you to be a happy customer regardless, so do what's best for you.

--HDTech

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Thanks
Feb 11, 2009 9:46PM PST

Thanks for getting back to me

As I have only had the player a couple of days I can?t really tell if it wasn?t just DK that sound cuts out on. Tropic thunder would not work before firmware, and when the disc was inserted post update it still wouldn?t play, and only chose to let me access it as if it were a DVD rom (such as being able to look through the folders).
I had fiddled with the audio settings, basically turning compression etc off and going through each bitstream option only to give me an extra few minutes before the problems arose again.
I will be trying a different HDMI cable if the courier ever decides to deliver it. If i still have a problem I will fight comet to get a replacement at ex-display price.
Thanks again, sorry to be a little b***h haha

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Warranty
Feb 12, 2009 1:13PM PST

monkfi5h,

Well, the unit is under warranty, so either way, we can get you fixed up. Keep me posted. We're here to help, and no trouble at all.

--HDTech