Networking & Wireless forum

General discussion

PS4 latency gaming/Internet problems.....please help!!!!

The last couple weeks I have had terrible latency issues when playing Call of Durty on the PS4. The first month of the game I had absolutely no issues at all with connection, I was seeing people and killing them with an occasional bs kill cam. But over the past month or so I have been significantly behind like people are clearly seeing me first and killing me very fast. I have Spectrum internet 300/20 with a Netduma Router hardwired. My ping is usually around 30ms on DSL Reports. I have tried to trouble shoot everything, I ran tracert, and checked or packet loss. I even sold my old PlayStation and bought a new PS4 Pro thinking it might have been the console. I contacted my internet provider and they sent someone out and made some "adjustments" from outside but I have not noticed a difference. Sometimes when I hard reset my router and modem the connection will improve for an hour or so then goes back to sucking again. I literally went from being the best to being unable to keep a 1.0 KD.....Any suggestions will help thanks guys....

Post a reply
Discussion is locked
You are posting a reply to: PS4 latency gaming/Internet problems.....please help!!!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: PS4 latency gaming/Internet problems.....please help!!!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I will not commit to a fix for this one.

In reply to: PS4 latency gaming/Internet problems.....please help!!!!

Gamers tend to have issues like this but let's go over your setup again. Most if not all the Spectrum setups I see use a combo modem and router so let's hear EXACTLY what you have there.

https://www.youtube.com/watch?v=1lChSWN4TUY shows a nice router with a lot of settings and features. Since ping time is all about what's between you and the server, this router let's you pick the distances to the router. Shorter is usually better.

HOWEVER if you have any Windows 10 machines they can pummel your connection. Here's the off setting I advise: https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

But it's best to not share when gaming so be sure no one else is on your network. Turn off the WiFi and unplug all but your game machine.

Collapse -
Pc

In reply to: I will not commit to a fix for this one.

Everyone in my household uses the wifi from the internet providers modem...The only devices on my netduma router is my PC and PS4 I will take my PC off of this router and see if I notice a difference thanks...

Collapse -
Combo Modem/Router

In reply to: I will not commit to a fix for this one.

Ubee DVW32CB to the Netduma R1

Collapse -
I have a Ubee too.

In reply to: Combo Modem/Router

And for ping, I found that my second always comes in second place. Test again with a direct wire to the Ubee. If you share your connection and don't put them all on the gaming router where you can set priority, well, you will suffer.

If everyone doesn't cure the W10 update sharing which is on by default or watches netflix you will have a bad day. Time to rethink this network.

Collapse -
Hardwire to Ubee from PC

In reply to: I have a Ubee too.

Speed 348/24
Ping 74 per DSL reports
Quality A+
BufferBoat was a D

Collapse -
PS4 by itself on Ubee

In reply to: Hardwire to Ubee from PC

Latency is far worse hardwired to Ubee by itself on the modem...No one else is home at the moment no other devices connected other than the PS...Any chance there is A problem from the lines or to the pole???

Collapse -
I meant

In reply to: Hardwire to Ubee from PC

My second router comes in second place.

Collapse -
Should be same or better.

In reply to: I meant

My bet is the Ubee WiFi is on.

Collapse -
Modem

In reply to: Should be same or better.

I have the modem on Bridge mode with no wifi right now and do not see a difference at all

Collapse -
So the gaming router is still in the mix?

In reply to: Modem

In bridge mode with only the PS4 that would be the optimum setup. The gaming router you have has so many options that I have to send you to their support for settings that may or not help.

Remember that server lag is real. NOTHING you do on your end will fix that.

Collapse -
the game servers will have some lag

In reply to: So the gaming router is still in the mix?

I'm not talking about usual lag....I am significantly behind every other player at all times no matter what I do. My bullets do not register when I shoot them and I die around corners...When I go to someone else's house to play they are not having the same issues as me. The first month of the game Nov-Dec I had little issues with this. The last 2/3 weeks I am signicantly behind everyone else. I've played Call of Duty on Xbox 360, Xbox One, PS3, and PS4 for the last 10+ years and I have never experienced anything this bad...It absolutely cannot be the game...it 100% is something on my end causeing this...Also Bridgemode with my Netduma and Bridgemode with just the PS4 no difference and still bad

Collapse -
If you are down to just modem and ps4

In reply to: the game servers will have some lag

Then it's either a bad server connection, server or clogged network from your ISP to that server.

You've removed all the lag you can. The problem is somewhere other than your gear.

Collapse -
Update

In reply to: If you are down to just modem and ps4

THAnks for all of your help...I have a technician coming out on Monday hopefully they can find something ....

Collapse -
Resolved?

In reply to: Update

Hi,

I have the same issues as you. Did you ever get it resolved?

Collapse -
Have you looked at windows update settings

In reply to: So the gaming router is still in the mix?

"Windows update Settings " to look at allow all users to install programs "check", if
Thought !
you have windows computer cause sometimes in network settings it may see PS4 and it acutally try to use computer,
if share options are in " Networking group settings " on your computer. which would cause it to lag out if computer downloading or whats called double processing.

to see if PS4 has a share option on network, then disable that when playing alone on network cause this often used on apple computers and Advance rerouting of game systems to use PC processor function to speed up game play.

"twes" "speakeasy" mister.

Collapse -
Question: Do's your provider offer two routers modems types.

In reply to: PS4 latency gaming/Internet problems.....please help!!!!

who is your provider major or minor ?

and how fast is connection?

and are your directly connected or wifi ed to routers.

and is it wall jacked then go's to the junction box ?
means all rooms are etherneted cause this do's slow connection down " might need repeater".
and is it original harddrive as re copy tend to slow down ?

far as the router most company's have 4 routers used in residentail and they do have various functions
of speed and options as basic is nice but will cause lag or problems with games,
If your under 3 mb ask parents or whom you live with unless preset " if preset turn off computer and direct it by keeping online things extra from gaming systems off". ?

"TWES".

Collapse -
I got the same issue!

In reply to: PS4 latency gaming/Internet problems.....please help!!!!

I am currently on the 5268AC and have been having issues with online gaming and input lag. I had a tech come out a couple days ago to try and help fix the issue with the timeouts that were occurring on the trace routes and he had no idea what a traceroute report was in the first place. He switched out the device on my internet to see if that was the issue which did no fix anything. He also recommended to maybe switch to the 210 modem which I'm not sure if I should do it. I'm not sure if anyone reading this can help resolve my issue.


My internet on my PS4 is not consistent at all when I'm playing online gaming. When I do a connection test through my PS4 it gives me wide ranges of changes from 300-400 mbps download/100-200 mbps upload speeds and then the very next test it gives me 300-400 mbps download speed/but only 3-7 mbps upload speed. I'll play my FIFA 19 game and when i see that the gameplay is slow I'll do another test and it's almost always saying that the upload speed is only 3-7 mbps upload speed. The thing that gets me is that there are games that I play that the game play is perfect and after the first half of play there will be a tremendous latency in the gameplay. It's just not consistent with the gameplay. I have optic cable and with my fast internet speeds the lag should not be an issue. Also when I put my PS4 on wifi it only gives me 30-40 mbps download/ 5mbps upload speeds. The things that I have done to resolve it is put TV to game mode, Used ethernet wiring to PS4, using hard wire with controllers, used different DNS codes, pot a static IP address, port forwarded to all recommended reports on router for PS4, tried opening DMZ (which didn't do much so put it back to port forwarding), turned off any reduction on TV that would cause additional lag, checked all wiring to make sure its securely in place, and replaced all wiring just to make sure that was not it. Out of all of those things the port forwarding actually helped to some extent although it is still an issue. I've been dealing with this issue for months now and just want consistent play. I would really appreciate any input from someone that understands what may be going on.

Collapse -
Same problem

In reply to: I got the same issue!

Did you get the issue resolved?

Collapse -
I doubt it. Here's why.

In reply to: Same problem

Almost ALL Internet home connections such as "broadband services are "asymmetric"—supporting much higher data rates for download (toward the user) than for upload (toward the Internet). " Widely noted but I pulled this from https://en.wikipedia.org/wiki/Internet_access

So they won't solve the slow upload speed because that's how it works for consumer links.

Consistent play may not be possible during the hours everyone uses Netflix in your town.

We can improve our connection by going direct to the modem with a wired connection. That will show the "as good as it gets" connection. Want better? Test with other ISPs.

Collapse -
Narrowed down the issue on my Internet latency/lag issues

In reply to: Same problem

So to continue where I left off from my post on December 26, 2018 I have now bought a new PS4 pro from the regular PS4 that I had thinking that my issue was a dying hard drive or some other part of the original PS4. Well I was wrong, the PS4 pro still gave me the same internet issues as the original PS4. So after doing more research know that it has to be with my ATT router I dug up some info that may help. The ATT BGW210-700 had some firmware issues in which although it states that the ports are open on the router when you do a check using software on whether those ports are open it actually shows that they were closed. This was a big issue for the BGW210 as well as the 5268AC router which was the one I had before this one. So i'm going to mess around with the firmware to update or use a prior firmware that doesn't have issues with the port forwarding. A lot of people were saying that when they did port forwarding it worked for a couple hours to 1 day and then stopped working. This explained my issue when I performed port forwarding when my game worked perfect after port forwarding and then went back to it's normal process of inconsistent internet speeds and lag. I'll report if I have any luck.

Collapse -
Some routers give iffy performance on port forwards.

In reply to: Narrowed down the issue on my Internet latency/lag issues

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.