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Question

Programs won't update

by wolz_99 / May 18, 2013 12:34 AM PDT

My programs will not update. Window 7 (64) AVS and OS update normally (MS security essentials). 3 browsers work (FF, Opera, Safari) while 2 don't (IE, Chrome) I've turned off Firewall (Comodo) and still nothing. Several months ago Chrome and IE stopped working, now seems to have spread to any standalone program which requires updating. Initial downloads of the programs work fine.
Malware and virus scans come back as clean.

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All Answers

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Answer
Some things to do
by wpgwpg / May 18, 2013 12:50 AM PDT
In reply to: Programs won't update

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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MS forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
`
When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

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Thanks
by wolz_99 / May 18, 2013 5:23 AM PDT
In reply to: Some things to do

Thank you so much for your prompt and detailed response. I followed all your advice to the letter, unfortunately the problem persists.

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Then it's time to back up your data & recover
by wpgwpg / May 18, 2013 5:31 AM PDT
In reply to: Thanks

If IE doesn't work and none of the above helped, it's time to back up your data and restore to factory settings.
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Good luck.

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for the halibut
by itsdigger / May 18, 2013 5:58 AM PDT
In reply to: Thanks
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Will back up and recover, thanks
by wolz_99 / May 18, 2013 9:38 AM PDT
In reply to: for the halibut

Tried the link for Fix it centre, however, the Beta for Windows 7 users is now officially closed. Found a download for Fix it which works fine, but then I get a code 80072EE2 error as soon as the software tries to contact the server. Weirdly, Malwarebytes and Microsoft Security Essentials update without a problem. Guess it's time for back up and recover, or live with it. Many thanks for the assistance.

Charlotte

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Yes, thanks
by wolz_99 / May 18, 2013 10:25 AM PDT

I did google the error code and found another link, but will be sure to read the one you provided too. It's 2:25 am here, so I'll continue with this quest after I've got some shut eye.

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Safe mode with networking enabled.
by wolz_99 / May 19, 2013 12:10 AM PDT
In reply to: Yes, thanks

Followed the link kindly provided above, no luck. I also tried booting in safe mode with networking enabled, but my 3G "dashboard" won't load in this mode. I'll try this approach as soon as I'm near wifi access.

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This is what I've tried thusfar
by wolz_99 / May 20, 2013 2:32 AM PDT

Subsequently, I've run Old Timer TFC and AdwCleaner to get rid of any 'adware', I found Babylon which was deleted. I've also uninstalled Java and replaced it with the latest version, and checked that I don't have any proxy servers enabled. Unfortunately, all without change. My firewall is still disabled, however, I'm able to see the active connections, both the functioning and non-functioning browsers connect and send out a few bytes. That's as far as it goes, as IE and the "non-updating" programs receive zero bytes back while the others function normally.

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