Computer Help forum

Question

Programs Not Responding

by dantheman1234a / December 18, 2015 10:06 AM PST

Hi Guys

I really hope someone can help me as im really at a loss here.

I have a brand new MSI 24GE 2QE 4K-005EU All in One PC.

Now the problem i'm having is some programs are freezing and then say "Not Responding" even when i boot up the programs within seconds they simple freeze and then that not responding message comes up, i have refreshed windows 8.1 back to factory settings but i am still having this problem,

I have checked to see if the programs are compatible with Windows 8.1 and they certainly are so i don't know why it is doing this.

The specs are:
Computer Type PC/Desktop
System Manufacturer/Model Number MSI 24GE 2QE 4K-005EU
OS Windows 8.1
CPU Intel Core i7 4720HQ 2.60 GHz
Motherboard MICRO-STAR INTERNATIONAL CO., LTD System Model MS-AE6C11
Memory 16GB
Graphics Card NVIDIA GeForce GTX 960M
Sound Card Realtek High Definition Audio
Monitor(s) Displays All In One
Screen Resolution 3840 x 2160
Keyboard MSI StarType E5500W
Mouse MSI StarMouse SW130
Hard Drives 2TB Hard Drive 2 Partitions 1 with 237GB which is the C: Drive and a D: Drive with 1.79 TB space
Internet Speed http://www.speedtest.net/my-result/4926620842
Browser Google Chrome
Antivirus AVG Internet Security 2016

So the specs are really good so i am really at a loss at what the problem could be i have made sure i have all the up to date drivers as well,

1 other problem i have with this is that if i watch a video it glitches like mad sometimes as well, it settles down after a while but i still think this shouldn't be happening with a brand new AIO with these specs am i right?

I hope someone can help me as i think i am at breaking point and really don't fancy sending it back especially with it being Christmas and being very unlikely that i will receive a new one before Christmas as i need it for work as well.

Merry Christmas and Happy New Year to you all and look forward to hearing from you.

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Clarification Request
So factory restore has AVG?
by R. Proffitt Forum moderator / December 18, 2015 10:14 AM PST

I'd check on what's not stock now.

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??
by dantheman1234a / December 18, 2015 10:16 AM PST

Im not sure i follow? i have even removed AVG to see if that is the problem and it's still the same

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AVG removed how?
by R. Proffitt Forum moderator / December 18, 2015 11:25 AM PST
In reply to: ??
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No avg
by dantheman1234a / December 18, 2015 1:08 PM PST
In reply to: AVG removed how?

Avg isn't on the PC anymore as when I refreshed windows 8.1 I didn't reinstall avg so that's not on there anymore but it's still freezing you see so I'm stumped on what to do,

Really appreciate the help though mate it's really appreciated

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OK, any Seagate drives?
by R. Proffitt Forum moderator / December 18, 2015 6:22 PM PST
In reply to: No avg
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Error Message
by dantheman1234a / December 19, 2015 4:29 AM PST

When i try to put it in 1080p via Cpanel >> Display >> Adjust Resolution >> 1920x1080 the icons and screen is huge and i get this error message http://prntscr.com/9g0ls8

All Answers

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Answer
you said brand new aio
by renegade600 / December 18, 2015 3:20 PM PST

you need to contact tech support of the computer manufacturer. It may be a common problem and they may have a fix.

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Answer
A nasty possiiblity
by Flatworm / December 19, 2015 6:40 AM PST

You say this is a new computer. Has it behaved this way since you first started using it?

If so, it could be a hardware problem with either the disk drive or the RAM. It could even be a faulty main processor, or a fault on the motherboard. You may actually have to send it back.

Of course, it could also be a bogus device driver. I had a symptom like this with some later Windows 10 Betas because of the Synaptics touchpad driver (but any driver could be at fault).

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Yes as only had it 3 days
by dantheman1234a / December 19, 2015 8:02 AM PST
In reply to: A nasty possiiblity

Yes as only had it 3 days and since then its been the same, I tried updating all the drivers and that didnt fix it so refreshed windows 8.1 and still same

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Answer
More and more I wonder if MSI has a problem...
by James Denison / December 19, 2015 7:06 AM PST

....with it's motherboards lately.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1309578

I now see this happening not just on the motherboards using AMD processor but as you have, the Intel processors too.

Make sure you have the latest BIOS. If MSI motherboards are the problem, then expect it to be awhile before they admit it.

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Latest Bios
by dantheman1234a / December 19, 2015 8:03 AM PST

How would i go about making sure i have the latest bios?

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Mini Toolbox
by dantheman1234a / December 19, 2015 8:32 AM PST
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.
by James Denison / December 19, 2015 12:16 PM PST
In reply to: Mini Toolbox

NahimicMSIDevProps.dll
Nahimic Audio Software problem.
https://bugzilla.mozilla.org/show_bug.cgi?id=1233556

Google search shows plenty of problems on it.

igfxEM.exe

igfxEM.exe is a software module that may have been installed on your computer when you purchased it. The exact disk location where igfxEM.exe should be stored on your PC is also shown below so you can verfiy it is not spyware or virus related, as many virus programs use similiar names and just locate them elsewhere on your hard drive. This igfxEM.exe file is from Intel and it is common user interface module and its related to the main Intel driver related files you may see in your PC tasklist. Always check the proper disk location of your programs if you are concerned that they may be spyware or malware. Intel software is common on computers as many chips used today are Intel brand. This will appear in your task list. This file is considered safe and is not virus, spyware or adware related. Visit igfxem.exe for complete information on this task or process. If you would like help on other tasks or processes, you can view the entire process and task directory here.

Hmm, seems you are not alone.

http://www.bleepingcomputer.com/forums/t/599817/programs-not-responding/

Maybe you should reinstall the driver files, and run a drive check using CHKDSK

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