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General discussion

Programs Crashing and Random Restarts

Dec 17, 2004 5:32AM PST

I just got my new computer and finished installing it.
Now I have these problems:
1) Random Crashes - Rare, but my computer suddenly restarts, no message, no nothing. Just a plain restart as if I pressed the reset button.
**2) The more annoying problem - Software Crashes - This is the problem that really gets to me, programs (games mostly, but Internet Explorer and even the windows explorer) just randomly get "turned off", it just returns to the desktop, closes the program's process and gives you that "send error report to microsoft" thing, it has no information whatsoever as to what could be the problem and that's REALLY frustrating.

General mumblejumble to know about my computer:
AMD 64bit 3000+ CPU
KV8 Pro Motherboards
Maxtor 120GB (8M cache) (6Y120P0) Hard Disk
DVD X4/X40 LG
Geforce 6800GT 256MB Graphic Card
512 400DDRAM - ADATA Random Acess Memory
Windows XP Pro - no SP1 or SP2 installed.

Discussion is locked

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uGuru and overclocking.
Dec 20, 2004 10:02PM PST

uGuru is a tool for overclocking. Since you use such a tool, as far as I'm concerned, you are an overclocker and as such will have to suffer the crashes until you sort all that out.

There's nothing wrong with trying such things, but to expect it to work is another matter entirely.

You've supplied me with a hijackthislog that was not the condition of the machine prior to the crash, and don't seem to be concerned about it.

I can only wish you the best of luck finding it or learning that stability usually happens with dull, not much running machines in stock configurations.

Bob

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Eh... X2
Dec 20, 2004 10:15PM PST

Im not using uGuru for overclocking, Im using it because it had the auto-BIOS-updater installed with it (which ended up not working at all :\).
If you would suggest.
Also, Im not sure what you mean by "You've supplied me with a hijackthislog that was not the condition of the machine prior to the crash, and don't seem to be concerned about it.".
Ive only told you the none-safe things it found, I didn't actually supply a log, but that's just a technicality I guess.
If you want a Hijackthis log before the actual crash, I can scan it now and give it to you, but I don't know for a fact it will crash (though it will).
Im scanning if that does any good...

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My message is simple.
Dec 20, 2004 10:17PM PST

You have "extra" things running and haven't learned to slim down to only what you need.

Until then, my bet is your troubles will just continue until you learn.

Bob

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Some new information
Dec 24, 2004 5:38AM PST

I tried your idea of skimming down all the useless programs, didnt help.
However, I did find one common "factor" in all of the automated crash logs my games have been creating (which I forgot about before now), they all indicate an access violation at the adress 0xC0000005 (more precisely, one game points to this adress while the other points to C0000005).
Do you know what this means?
To my dad, which knows a bit about hardware and software (but isnt updated on the whole matter) this seems like either a specific RAM problem at this adress or a some problem with the OS assigning wrong values or some such things.
If it has any added value, one of the game refers to this as a "stack dump".
Any new clues or help?

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Try turning off DEP.
Dec 24, 2004 5:49AM PST

With AMD 64bit 3000+ CPU and XP SP2, you may have found a game program bug.

More about DEP at http://support.microsoft.com/kb/875352

The C0000005 is (in my opinion and experience) about PERMISSIONS. Microsoft is not great about revealing "what happened" and neither are most commercial applications.

Bob

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Turning off DEP...
Dec 24, 2004 6:12AM PST

I tried turning off DEP through the control panel>system>advanced>performance(settings)>Data Execution Prevention.
I didn't have an option to turn DEP off.
According to the link you gave me, detailing what DEP does, it can be disabled by editing a boot.ini file.
However, I cannot locate that file and therefore cannot edit it to turn of DEP.
Is there some program bit or any advice you can give me that can help?
(I searched my entire c:\ partition, the one I put only windows on)

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Google.
Dec 24, 2004 6:44AM PST
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Nope...
Dec 24, 2004 10:28PM PST

Well, I wrote this message about 4 times and I lost it due to crashes etc. so I'll just write a short version of it:
1) Im stupid for not thinking of google.
2) It doesn't help.

I even made sure that the information in the boot.ini file wasnt somehow returned to its earlier state.

Any further advice?

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Let me backtrack...........
Dec 25, 2004 12:51AM PST

Instead of waiting until the end of a long thread.
1. Dr. Watson is a Microsoft utility (since Win95) that
decodes and reports errors. I quit having freezes on my 98se when I deactivated it. Google for info and make your own decision.
2.BIOS.-find out what what version you have(in various places on your computer. Find out what the latest version available from the Motherboard manufacturer is. Read notes on each version update before downloading, some updates are not suitable for all instances. Download-"Save to Disk(in your "My Documents"file, or where ever you store your downloads). Put in the Motherboard Drivers disk and use the appropriate update
program(the info is on the disk) to update BIOS if newer. I would recommend against using a third-party
program without knowing exactly what it is and does.
Reading your MOBO manual and browsing the MOBO disk will give you more info than you seem to have. chuck

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could need windows reinstallation
Dec 20, 2004 1:35PM PST

i know one case where a windows installation goes wrong, then another windows is installed, after that the latest windows goes restarts by itself randomly.

~saw some good stuff on WhoSave.com. no frill.

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If at SP2 and all we've covered. It's bum hardware.
Dec 24, 2004 10:32PM PST

Nothing gives up a clue which it could be yet.

I did sense a reluctance to follow advice all along and that could be your undoing.

Bob

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Okay
Dec 24, 2004 11:05PM PST

No reluctance on my behalf, I might be a bit slow and nervous, but I was following everything you said and tried contributing myself, atleast from my point of view.

I was wondering what kind of hardware could cause something like that and if there is anyway to check which is it?
I know for a fact it isnt my HD or Graphic Card becuse I tried replacing both.
My RAM went through one and a half hours of repeated memtest86ing and passed flawlessly, so I dont think it is what is causing the problem.
About the rest of my devices - I can't really tell.
Maybe there's some sort of way of finding out which piece of hardware is using this specific adress?

Im still trying out stuff, but Im quite busy at this time so its not getting along quite quickly.

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Imagine two parts are bad.
Dec 24, 2004 11:28PM PST

This drives the technicians insane as they always assume it's "one bad part".

1. MEMTEST86 is good, but is not the final test. There is no test made that will forever remove doubt that memory errors are not at the bottom of this. I wish this was not true but after 20 years of dealing with microprocessors and systems I have come to this conclusion.

To get around this I use (in the PC world) just one stick of RAM while I sniff out the issue.

2. Just because you replaced a part doesn't mean the replacement is good.

Another tripping block for technicians.

3. Warranty.

You have it. It's new stuff and you get to call the suppliers to ask what they want back. Listen carefully for inadvertant sentances like "We get a lot of those back" and more.

4. Look at all you've been through. Is there any doubt it's a software issue?

Point -> Is it only "one game"? If so, remove the game and does it work fine?

5. Power supplies.

It's a terrible issue for people to accept that 420 Watts (pick any number really) may not mean anything as to whether the power supply is good or bad. It's also why I run into a balky machine I unpack the 550 to 680 Watt monster supply and fit it for testing. You'll be not surprised how this helps. I also cheat and put the system on an Uninterruptable Power Supply. I don't need to chase AC power issues.

I will not discuss power supplies further. Read how 9 out of 21 supplies FAILED to meet their rated specifications at http://www.tomshardware.com/howto/20021021/ That's a terrible failure rate.

6. You built it, so you get to fix it.

Not entirely true. The suppliers are on the hook here too.

I have yet to read much that you have been getting them to exchange the CPU, motherboard, power supply and what else.

7. DOWNSIDE it severely.

Remove the AUDIO CARD. It's often another item that causes such headaches. Some won't do this and change everything else. Don't change it, remove it.

8. The cooling.

You keep thinking that cooling is not the issue. You could be right, but when a machine is misbehaving, the assumption that it's only 1/2 way to some temperature is from my observation, wishful thinking. I've encountered parts and boards that need only to be warmed slightly or fail at a specific temperature and not others. Truly a technicians dream.

Bob

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other OS on the same system
Jan 1, 2005 10:27AM PST

Hi there,
Do u have other OS on your PC?
I have Linux on my other partition. I am experiencing the same problem when I boot to Win XP. but no problem when I boot to my Linux.
Have u checked to see if there are conflicts between your Win and BIOS, accesseing the same ports, IRQ etc.?