Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Problems with Windows 10 Freezing

Aug 3, 2019 8:15PM PDT

Ok, first here are my specs
Windows 10 Pro (Activated) 64 Bit
Intel Core i5-4570, 3.2Ghz
8 GB Ram
Intel Graphics 4600 (On Board)
HD: WDC WD10EADX-22TDHB0
Realtek Wireless Lan 802.11n
I don't have a lot of programs loaded, but startup has the following
Windows Security Notification Icon
Realtek TrlServiceApplication
HP Digital Imaging Monitor
Realtec HD Audio Manager

I can not seem to find what is happening when the machine freezes. Here are the symptoms. I can use my computer for hours. I generally use chrome on the internet, and now and then Office Programs (Google). The issue occurs whether I leave programs open or close them all and then walk away.

The issue comes up when I walk away from the computer for a length of time, and then return. Nothing is responsive. The mouse moves, and will click things, but then I get the little timer circle and ...nothing. Oddly, this is not all the time. Sometimes I can return and take up where I left off.

I've tried using the Performance monitor to see where things might be giving me trouble. I left the monitor on and left the machine. When I moved the mouse, the activity light on the computer come on and won't turn off. BUT the hard drive activity on the Performance Monitor shows next to nothing.

Any ideas??

Post was last edited on August 3, 2019 8:41 PM PDT

Discussion is locked

- Collapse -
Re: walk away for a length of time
Aug 4, 2019 1:39AM PDT

It's worth a try to enable Hibernate and use that when you know you're going away long enough. Might just circumvent the issue, whatever it is.

Also check the 'turn off when not used' settings in Power Settings in Control Panel. Setting (some of) those to "never" might just fix this issue.

Post was last edited on August 4, 2019 2:45 AM PDT

- Collapse -
hibernate
Aug 4, 2019 5:32AM PDT

I should have mentioned that this started when I was using Sleep. I'd been using it for some time when suddenly, it would not 'wake up.' Again, there would be a lot of activity on the hdd, but it would not wake up. so I'd have to reboot. Finally I shut off the sleep option and yet this persists.

I will try hibernate and see what happens.
As a note, I left my machine on last night after posting the first question and this morning everything responded fine. I'm really at a loss...

- Collapse -
Freezing
Aug 7, 2019 11:36AM PDT

Ever since I posted that last message, I've hven't had any problem freezing. I've even left the machine on over night with no problems. Ugh. Windows.

Anyway, thanks for the input. I hope this keeps up.