Computer Help forum


Problems with Web Pages

by Schokers / September 29, 2016 5:49 PM PDT

I realise that these problems may be due to me using Windows XP Pro SP3 as my OS but I have certain problems using Chrome (which I know does not support Windows XP anymore) and Firefox. In fact, this discussion had to be created using Opera. The problems are:
1. I cannot log into CNET with either Chrome or Firefox, hence the use of Opera which does allow it. Nothing happens when I select the log-in icon.
2. When reading a blog, quite often there is reference to a figure or diagram in the middle of the text. These do not show in either Chrome of Firefox - just a blank space where they should be.
3. I quite often like to send some blogs to friends. There are usually a number of options to do so, including email. When I select email, nothing happens.
Are these issues tied up with my use of Windows XP?

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All Answers

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Tried Resetting Chrome and Firefox?
by Grif Thomas Forum moderator / September 29, 2016 5:56 PM PDT

Too many add-ons or malware cause problems with your browser. Here are links on how to do reset them.,

Of course, malware can cause such issues as well. Just in case, please click on the link below and follow the instructions to the letter.

“Expand” the post titled: "Please try this" at the link below:

Hope this helps.


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I think this is true.
by R. Proffitt Forum moderator / September 29, 2016 5:58 PM PDT

CNET moved to HTTPS recently so certs may not be issued by Microsoft in updates. You should see more and more issues as time passes. That's not a bug, just an aging OS and apps.

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for the images
by James Denison / September 29, 2016 6:57 PM PDT

You may have chosen "page info" in past and clicked on "block images from ......" whatever site or advert was showing on a page. If you are running some adblocker, that can cause this too. I'm currently using Linux with a security patched version of FF28 and not having those issues.

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I think the problem is Windows XP
by Schokers / September 29, 2016 7:12 PM PDT
In reply to: for the images

Thanks for all your input. I have gone through all the suggestions from Grif and nothing has changed. There were no issues found in the various security checks and I have reset both browsers. Bob, I think that your comment about Microsoft not updating certificates for an old OS is probably the correct analysis.
I have indicated in the past why I have hung onto Windows XP (critical software and some hardware not likely to work with later OS's). I have spoken to my computer repair man and I am now considering a dual boot system (my Windows XP with Windows 7 or Windows 10)

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certs in FF
by James Denison / September 29, 2016 7:42 PM PDT

you should be aware of this, very current.

you can create more than one profile in Firefox, so create another one and see if you have the same problems. At a windows command line put this in;

firefox -P

or if that fails to start the profile manager try this;

firefox -profilemanager

You can also change your link icon of Firefox to that if you wish in the Properties area, whichever command that works and always open first to the profile manager. Both of those work for me on Firefox in Linux Mint.

Here's a windows specific example that teaches all you need to know about it.

Also open a webpage in FF to about:config and check to allow entry to it.

Put tls in the Search box, you should see this entry.


Set it to 1

This solves an SSL security exploit problem with some earlier FF.

Also consult this page, see if that's your FF problem.
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by James Denison / September 29, 2016 7:57 PM PDT

How FF certificates work.

How to resolve "this connection is untrusted".

If your newly created second profile works OK, then move it's cert8.db file into the profile folder of your previous profile and that should correct the problem. Also note if your date/time on your computer is wrong, it can also interfere with websites being acceptable since certificates also are predicated on dates.

Some antivirus programs like Avast can interfere with SSL. In fact I remember using that in XP right after XP support expired and it was a similar problem to me also. Since you have this problem with more than one browser, I'd definitely suspect the AV program.

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by Schokers / September 29, 2016 9:03 PM PDT
In reply to: more

One of your suggestions regarding changing my profile in Firefox seems to have worked. I tried also to change the profile in Chrome by following instructions and going to a Profile folder. The instruction said look for a Default Folder and change it to Backup Default. However, the only relevant folder there was already called Backup Default.
Anyway, following all this activity I appear to have resolved my issues
1. I was able to log-in to CNET
2. I was able to email a blog
3. It appears figures and diagrams are showing in the body of web texts although I only checked one site.
Thanks to all for your helpful input.

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