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Problems with Start up on New Computer

by leachris / November 1, 2009 4:44 AM PST

Have a new Acer Model 1202. Acer help technicians are useless! Upon power on of system, I get to the logo screen with DEL:ENTER and F12:BOOT MENU screen. The only option I have are either Delete or F12, nothing else works. At times, I can get to what I believe is the start up screen (tells me all the components of systems are working). Screen gets to Auto Detect Device 1 and hangs for sometimes an hour until it finally gets to sign on screen. Is there anyway to disable Auto Detect? Also, Acer sent me a recovery disk but for some reason (which Acer cannot tell me) it would not read the first disk. CD/DVD drive was working, not sure if it is now. One of the technicians I spoke to had me do several things in the setup and in the BIOS and not sure if that is the problem. I cannot deal with Acer tech support - I have lost faith in them. Any help from anyone would be appreciated.

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My brother's acer did that.
by R. Proffitt Forum moderator / November 1, 2009 4:52 AM PST

It turned out to be some USB thing that was slowing it down. Try it without any USB things.

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Not the problem
by leachris / November 1, 2009 5:18 AM PST

I have no USB things in the system. Took everything out but it is still hanging on auto detecting devices.

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Seems like a warranty issue.
by Kees Bakker / November 1, 2009 5:31 AM PST
In reply to: Not the problem

See how you can return the machine for repair or exchange.

Kees

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Then return or reload it.
by R. Proffitt Forum moderator / November 1, 2009 10:23 AM PST
In reply to: Not the problem

Today I find that many owners WHACK the machine with registry cleaners and then the complaints begin. There's a lesson there.

If you story is all told, it's time to return it before the return period expires. If that did expire, restore it to the factory load.
Bob

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Problems with start up on New computer.
by stormsniper / November 1, 2009 9:29 AM PST

Sorry to disappointed you but if u don't tell exactly what type of computer u have we might not to able to help u at all. First please tell us is it Laptop or PC?

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Sorry
by leachris / November 1, 2009 11:03 PM PST

Sorry, it is an Acer Model 1202 Desktop. I received Recovery Disks but I think there may be a problem with them. System does not recognize them and I know the DVD/CD is working because it recognizes other disks that are input. I am able to change boot options to DVD/CD. I am going to try to contact ACER AGAIN and ask to be sent new disks. The only option they have given me so far is to return for repair but they make you pay to send it and I don't have the money for that at this time and the store will not take it back. Just bought in September of this year from a retailer.

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You say its new.
by R. Proffitt Forum moderator / November 1, 2009 11:10 PM PST
In reply to: Sorry

Where did you get it from?

How did you pay for it?

Why it matters. Let's call this a DOA (dead on arrival.) Those are easy to fix if you got it at a local store. Call them and get it back to them and don't leave it in their shop. You want a good unit when you leave.

This is NOT an Acer exclusive problem. So don't write on and on about the maker. ALL makers are doing poorly on support.

-> How did you pay matters. If by credit card you can call them and say its a DEAD ON ARRIVAL unit and want to get your money back. Follow their instructions to the letter!
Bob

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Thanks
by leachris / November 2, 2009 5:46 AM PST
In reply to: You say its new.

I'll try again, called when it first happened and was told they couldn't do anything that I had to go back to the manufacturer - bought at Staples. Yes did pay with credit card.

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