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General discussion

Problems with sending pictures in Outlook 2003

Sep 12, 2004 3:34AM PDT

I am having trouble sending pictures with Outlook 2003. When I attach pictures to send to friends and family many times I get responses saying that they did not receive any pictures. I normally just type my email and then click the attach button and attach my pictures. Does anyone know why no one seems to receive my attached pictures? Actually, it seems like it is usually those recipients that are also using a form of Outlook or Outlook Express that have the most problem. Thanks for any help and tips.

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Re: Problems with sending pictures in Outlook 2003
Sep 12, 2004 4:35AM PDT

Most outlook express owners don't know how to change the security settings in Tools, Options, Security to allow the pictures to be shown.

I bet you are sending pictures and now will be their tech support to fix their email.

Bob

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Re: Problems with sending pictures in Outlook 2003
Sep 12, 2004 4:37AM PDT

Let's start with the simple thing: go to www.hotmail.com, open an email-account there; then sent a message with a picture attachement from Outlook to this new hotmail-account and see what hotmail makes of it.
Second test: send it to yourself (Outlook to outlook).
Third test: configure an account in Outlook Express and sent it to yourself (Outlook to Outlook Express).

Post your findings (including the size of the mail for the different recipients). It might have to do with settings somewhere, but first see for yourself in stead of being dependent on what others say. And you will learn if Outlook sends the picture (somehow) or forgets it entirely (which shows up immediately in the number of bytes).


Kees

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Re: Problems with sending pictures in Outlook 2003
Sep 12, 2004 5:55AM PDT

Here is what I have so far. The people that I know have trouble receiving the pictures have Roadrunner accounts and use Outlook Express. The other uses hotmail, but not sure if they use hotmail.com or have it programed through Outlook. However, I have other people that use hotmail with no problems.

I have a school account in which we use Outlook Web Access and when I send the pictures there I have no problems. Also when I send pictures using the web based Outlook those recipients that usually have problems don't.

Also, I just sent the pictures to myself and then opened it up in Outlook Express and it worked fine. Even with the box that says Block.... checked under the Security tab. Also, if I send it to myself and open in up in regular Outlook it worked fine too.

I hope that answers some of the questions you had asked. Also, the size of the email was 257KB. Thanks for your responses.

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Re: Problems with sending pictures in Outlook 2003
Sep 12, 2004 7:26AM PDT

All of this seems to show that it isn't a problem on your side. You can send the pictures, and you know it can be received at several places in hotmail.com, in Outlook and (with yourself) in Outlook Express.

So the things to compare are the settings in your Outlook Express and the Outlook Express at the peoples computers who have trouble. Just note everything and see if you can find a difference.
And compare the size of the email. If it is 257 kB with those Roadrunner people, and they still can't see it, it's still more their problem.

Then note what they do see: a paperclip? And what happens if they click on that?
Does the extension of the picture (bmp, jpg) make any difference? It might be differently configured.
Can they see the attachment? Can they save it? What happens if they click on such a saved attachment in Explorer?
Does Roadrunner block the attachment because it thinks it's a virus?

Good trick (but you need the same version of OE as the other people): save the mail in an Outlook Express folder called 'test' (assuming you don't have that). Put it on diskette (test.dbx). Let the other person create the same folder in OE. Copy your file test.dbx over his file test.dbx. Presto, there's your message!
Then you're sure it's the same message and should display the same way.


Happy search!


Kees