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Problems with Outlook Express

by Big Steve / October 22, 2007 5:59 PM PDT

I have a Dell notebook which has Windows Home XP and my email is Outlook Express. Last night while I was attempting to delete some old emails I couldn't continue deleting anything nor could I view stored emails in other folders but the following message appeared which I haven't seen before until last night.

MESSAGE COULD NOT BE DISPLAYED
OUTLOOK EXPRESS ENCOUNTERED AN UNEXPECTED PROBLEM WHILE DISPLAYING THIS MESSAGE. CHECK YOUR COMPUTER FOR LOW MEMORY OR LOW DISK SPACE AND TRY AGAIN.

Every week I also receive a Windows pop-up message asking me if I would like my emails to be compacted claiming that it's highly recommended that I do so and I go ahead and do so. Where would I check to see if my notebook is low on memory or disk space? Could having too many email folders as well as too many emails stored in those folders in my Outlook Express be causing this problem? Whenever this happens I have to close Outlook Express; shut my notebook down; power it back up before I can work in Outlook Express again.


Big Steve
Biloxi, Mississippi
10/23/07

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Turn off message preview to delete that one.
by R. Proffitt Forum moderator / October 22, 2007 10:16 PM PDT

As a proof of concept I emailed someone an badly coded HTML message that crashes IE and OE. They didn't believe me until I sent it to them. Of course they needed to turn off preview to be able to delete it...

Bob

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Re: Problems with Outlook Express
by Carol~ Forum moderator / October 23, 2007 3:54 AM PDT

Steve..

If you experience no joy, after trying Bob's suggestion, you might want to read this thread. Also this one. Please note, because you have the same error message, does NOT necessarily mean you have the same problem. I'm only pointing it out as a possibility. Read the entire thread; the first one especially. At the very least, it's worth following the 'General OE Caveats' suggested by "PA Bear". You said you had to "shut your notebook down and power it back up before you can use OE again". Most experiencing the behavior in the above thread are able to close and open OE, then continue on for a while. Sometimes it take hours for the message to reappear.

" Could having too many email folders as well as too many emails stored in those folders in my Outlook Express be causing this problem?" Whether or not it's causing your problem, I don't know. I can only tell you, eventually it will cause a corruption problem, if your Store folder is too large.

Do you find the message appearing moreso, when trying to delete larger messages? Does it also appear, in a newly created identity? If so, I would again encourage you to read the first thread. If not, consider yourself lucky!

Carol

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Re: Problems with Outlook Express
by Big Steve / October 23, 2007 4:13 AM PDT

Thank you for your post; I will certainly read those threads. As for what Bob said that went right over my head.


Big Steve
Biloxi, Mississippi
10/23/07

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"Turn off preview"
by R. Proffitt Forum moderator / October 23, 2007 4:17 AM PDT

Try that. If turning off preview is too technical, please tell me how I can rewrite it for all to understand.

Bob

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Bob's suggestion is easier and more helpful..
by Carol~ Forum moderator / October 23, 2007 4:42 AM PDT

to say nothing about less time consuming. My suggestion was only a possibility and a remote one at that. When in doubt about OE, you can always go to Help>Contents and Index, if you don't understand something. Had I not known where it was, I would have looked under "Preview pane". Wink Google is also a great help. That said..... View>Layout>Preview Pane

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Re: Bob's suggestion is easier and more helpful..
by Big Steve / October 23, 2007 6:15 AM PDT

Now we all know that everything Bob says always comes out sounding too technical for some of us; especially myself. If I was half as smart as Bob is I wouldn't have to come to this forum for assistance but I'm certainly glad that this forum is here because it has been very helpful to me in the past concerning questions I had concerning a wide range of computer related topics. Thanks again for your follow-up post.


Big Steve
Biloxi, Mississippi
10/23/07

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(NT) Were you able to 'turn off preview' pane?
by Carol~ Forum moderator / October 23, 2007 6:42 AM PDT
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(NT) Were you able to 'turn off preview' pane?
by Big Steve / October 23, 2007 7:06 AM PDT

Yes but explain to me why that will help my situation. When I turned off that preview pane it got rid of that lower window; all that was displayed were a list of my emails. By turning off that preview pane is that supposed to help prevent me from receiving anymore of those OE error messages? I guess Bob will have to answer that.


Big Steve
Biloxi, Mississippi
10/23/07

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It's part of our Security Forum tips.
by R. Proffitt Forum moderator / October 23, 2007 7:14 AM PDT

The preview pane allows "code" to execute that is in the email. By disabling the preview pane, the code in the email can't run and we can delete the bad email.

-> Someone should ask why Microsoft never fixes this one.

Bob

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Re: It's part of our Security Forum tips.
by Big Steve / October 23, 2007 7:53 AM PDT

Thanks for explaining that for me.


Big Steve
Biloxi, Mississippi
10/23/07

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