That's a warranty issue and you should have no problems with return or exchange.
Bob
I have some problems with my camera i just bought 2 weeks ago. The other day while i was shooting a flashing red light came on, which indicates a dirty head. Well the camera recorded only half of what i filmed that day. When i went to put in a head cleaner basically the camera said "auto reel lock" and now it doesn't record, play back, it doesn't do anything. I have no idea what to do. All i get is blue screen. If anyone could throw a suggestion or have any ideas it would be much much appreciated!!!

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic