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General discussion

Problems with latest AVG Free update

Apr 12, 2011 10:45PM PDT

I had avg2011 (1120) installed and working fine on 3 xp sp3 systems. Attempting to install the latest update (1321) i consistently get the Error code 0xc0070643 with "Prepare driver installation failure) 0xE0010058 MSI action failed. I updated to the latest MSI from Microsft, unregistered and registered it and each of the 3 systems fails installation with the same error. On 1 system I wiped all evidence of AVG using the removal tool, manual file and directory deletion and a manual review of the registry. My logs are at https://rapidshare.com/files/457219301/avglogs04-13-2011.zip Same error in safe mode installation...Any thoughts appreciated

Discussion is locked

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re:Problems with latest AVG Free update
Apr 12, 2011 11:49PM PDT

Hello Jbd3dmd,

To allow us analyze your situation please provide us with Msinfo output.

Also you can try chose custom installation and untick Firewall component.

Thank you

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additional info
Apr 13, 2011 1:18AM PDT
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addendum
Apr 13, 2011 1:27AM PDT

I unchecked all options under custom install but didn't see firewall among them. I was able to reinstall version 9 but when I tried to upgrade it demanded a reboot after uninstalling 9 and it then gave the same error code as 1032 of 2011 commenced to install..

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RE: Installation
Apr 13, 2011 7:30AM PDT

Hello Jbd3dmd,

Please try to disable Teatimer part of Spybot.

Afterwards attempt to install with full installation package:
http://free.avg.com/ww-en/download.prd-afh

If the installation still fails, provide us with fresh installation log files.

In case you are paid AVG customer, please contact our support here:
http://www.avg.com/support

Thank you