Those models seem to not take well when used as desktop replacements. You have to get airspace under the unit or it overheats and quits.
I read your post twice and I don't see where HP failed on the warranty. Did you consider you needed 24 hour service? The stock warranty doesn't do that.
As to 3 months being new, I have a grim revelation for you. Laptops are annoying in that 3 months is a good chunk of the average laptop lifespan. We're lucky to get 3 years at the office. I will note we can't kill off the IBM Tanktops. But no one will take them after 3 years.
Bob
I just wanted to tell the story of what has been going on with my nearly new notebook, and share what I believe is appalling customer service from HP.
2 weeks ago my 3 month old notebook decided it didn't want to boot up. It would turn on, but then it would just sit there with the power light on, doing nothing. I called HP's tech support and they told me it would have to be returned to them to be fixed. At the time I asked them if they could replace it as it was so new, and I needed it for work - I can't be without a PC when I work in the IT industry... They said no, but said it would be a 5 day turnaround on getting my laptop fixed. I was told it would be collected next day from me.
The next day came, and it got to about 4 p.m. and I thought I'd phone them to see why they hadn't collected it yet - it turns out that they don't collect it themselves, they have a 3rd party repair house who does the work, so they give me their phone number, and I call them. They apparently don't collect it automatically either, I am supposed to wait for them to contact me to arrange collection, and then I have to pay for this! news to me!. So in order to save time, I opted to courier it to them myself directly (as I would have to pay for it anyway).
A week goes by, and no sign of it turning up at the office, so I contact them, and they tell me they have replaced the motherboard on the laptop, and it is fixed, and I am supposed to wait for them to contact me to arrange sending it back to me at my cost. Okay, so I arrange to get it back to me.
So, Finally I get it back in my hands. I turn it on, and the power light comes on, and nothing else happens. Same problem as before. Now I am mad! So I phone up HP again, and no matter who I speak to (tech support, customer relations etc.) no one seems to care - no one (even the senior management it seems) has the authority to give me a replacement for my laptop. All they can do is tell their third party company to prioritise it's repair if I send it back into them.
I'm not going to detail all the phone calls that I made, but needless to say, eventually the only option I am left with is sending it back again and hoping that it is fixed properly, and in a more timely manner this time around.
Am I the only one who gets treated like this? I know for a fact that if this kind of situation arose within my company, we would be sending a courier bike to the customer with a replacement unit free of charge.
Needless to say, our company will never buy another piece of HP kit again, and I will never recommend them to anyone else either!

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