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General discussion

Problems with Flash??? files and quicktime

Jan 11, 2005 11:05PM PST

I have win me and use internet explorer 6.0. Patience with me, please. I cannot view a "flash page??" on a web site I was able to previously. I recently installed an old(4 yrs) program for my children, Math Rock from Creative Wonders, it insisted that I "update" to an old version of quicktime. Since then, quick time cannot load, I get error message: "quick time streaming failed to load because of an unknown error", "quick time streaming extras failed to load because the versions of quick time streaming and quick time streaming extras do not match", "Some of your quick time software failed to load because it is out of date. You can fix this problem by updating to the latest version", when I try to do this with that message prompt, I get more errors & the computer seems to "freak out" & freeze up. Also "quicktimeplayer has caused an error in KERNEL32.DLL. Quicktime player will now close, if you continue to experience problems, try restarting your computer". Also, quicktime has attached itself to my startup menu (it wasn't there before). I've looked around and don't know what I want to update with quicktime, media player? I use Windows media player, and don't think I need quicktime media player, please help me resolve this. I just want to view flash pages, does windows media player v 7.0 (dont ask me to update, caused massive problems when I did update it once before) or real media player (v 6.0, I think), to this as well? If so, how do I set this up? Thank you so very much, this one is a real mess & I don't have a clue as to how to fix it.

Discussion is locked

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Linda, About Quicktime..
Jan 12, 2005 2:15AM PST

It is possible to have multiple versions of Quicktime on the computer. Educational programs, encyclopedias, and others will install their own "personal" version (frequently "Quicktime for Windows")so they're program displays correctly. At the same time, you can install the latest version of Quicktime for normal viewing of online videos that require "newer" versions of Quicktime than the one provided by the educational program. Hopefully, a new installation will help with the errors.

Usually you can install the newest version from the link below and they both will reside correctly together...

Quicktime 6.5 Standalone Installer

After installing the program above, remove it from the Start Up menu by following the procedures below:

Open the Control Panel, then double click on the "Quicktime" icon (the blue Q). Now click on the "drop down menu" and select the "Browser Plug In" line. UNCHECK the box next to "Quicktime System Tray Icon". Close the window. NOw click on Start-Run, type msconfig, then click on OK. When the System Configuration Utility loads, click on the "Start Up" tab then UNCHECK the box next to "QTtask.exe", then click on "Apply", then OK. You'll need to restart the computer.
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Next, try installing the "Flash Player" from the link below:

Micromedia Flash Player Download Site

Hope this helps.

Grif

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(NT) (NT) Thanks Grif, will give it a try!!!
Jan 12, 2005 6:58PM PST
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(NT) (NT) Worked like a charm! Darn you're good!!! thanks again
Jan 12, 2005 10:25PM PST
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(NT) (NT) Linda, Good Job & Glad It Helped !
Jan 13, 2005 3:52AM PST