I got that you're complaining vicariously, and what I think you're not getting is that regardless of who you're complaining for, your complaint has no basis.
Neither you, or this other person, are paying a thing to use this service aside from sunk costs that don't relate to Cnut. You, and/or this other person, need the expertise that I (and others) have spent a great deal of time and effort aquiring. I, and the other experts here, are not paid for our time here. We do it on our own time, of our own free will, with absolutely no obligation whatsoever. So, since you're not paying anything, and we're not getting paid anything to help you, where exactly do you think you get off complaining about a service we provide of our own free will, out of our busy schedule, for which you don't pay a thing for? In other words, I am donating my time and effort to help you and people like you, time and effort that could easily earn me USD$50-100 an hour, and you sit there and complain about it. Why exactly should I ever help someone like you again? Why should I spend my time giving away my tallents to ingrates such as yourself, when I could be earning money with those same tallents?
On whom's behalf you're complaining doesn't make a difference, you are still complaining. So, I'm left wondering why you are still here, when you claim to have found a place you like better, and hate the way you're treated here so badly.