I know what its like mate, have you tried playing any CDs? Its the same or worse in my experienc, and it doesn't surprise me that update didn't fix the problem.
My experience with Samsung customer service has been disgraceful, so don't bother with them.
When I first rang them about the problem in September the Service Tech said he'd get a DVD with firmware to fix it sent to me, I expected it a few days later, but two weeks later when I rang to ask when it was coming they said they don't know!
I'd been waiting for six weeks for the firmware to come, and after a couple of calls and "we don't know when it will be available"s I complained to one of the "customer care" staff, asked to speak to manager etc, "she's not availabe" then he told me he would get it exchanged but he gave me a fake name - when I called back there was no person with the name he told me his was working there.
The Customer Servicer Manager was "busy" again a week later when I rang for the 5th time about this player, the next day one of her staff rang me and told me the software was on it's way from Korea and would be available the next week, it turns up 3 weeks later - they expected me to believe Samsung would be posting the firmware from Korea?
Lies, lies, lies - just to appease the customer, basic error in managing customers that one.
I was so angry I typed a two page letter describing my sad, sad experience with his customer care team and faxed it to the National Manager, i followed up the fax with phone calls the next day after being ignored, and later someone rang to say I can send the player to the service centre to get checked for replacement, which i did just a week ago. The service centre rang today and said the unit had been *fixed*, so how come it can suddenly be *fixed* by a service centre call?
I'll have to wait and see if it has been fixed because I can't pick it up for two days but I will be sure to report back here if it works or not.
I guess their tactic in making people wait for this firmware is that they didn't have to pay the service centres any money to look at the faulty players in the vain hope the problems would have been fixed by the update - obviously it's better to lie to customers rather than fix their problems. You expect that sort of treatment from the second-hand shop down the road, not a multi-national company.
My advice to you would be to get the player to your nearest service centre as soon as possible for repair, don't talk to Samsung Customer Service again you'll just be wasting your time. There is only one agent in Melbourne and it took them a week from receiving it to call to say it was fixed, which isn't too bad - if it works.
I know for sure any future hi-fi component or phone or TV or whatever I buy won't have the Samsung brand on it ... and I sure won't be recommending their products to others.