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General discussion

Problems With Adobe Acrobat 6.0

Jan 11, 2005 6:55AM PST

Okay, I finally broke down & purchased a new, full copy of 'Adobe Acrobat 6.0'. Before starting the installation process, I deleted all the "free adobe"products; thinking I would no longer need them. I follow every step, on install instructions, shut down/restart > then install the '6.0.1, 6.0.2' updates>each time exactly as first. After registration, so excited, I go into my new program to open an already existing 'pdf file'> Error messages, one right after the other! Begins with "Cannot extract embedded ...Helvetica Font">then "Drawing errors have occurred">and another error"1706"> next said something like "Cannot retrieve ...information on disk>please install disk 1, then retry"! Well, I tried that-still unable to open any documents properly! I'm running Windows 2000 Pro/Athlon XP 2000+ Processor/512 Ram & am on Broadband Cable. Does anyone know what the heck might be happening here? I'd appreciate step by step of what I need to do, if anyone can help>in layman terms, please???

Discussion is locked

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If it's an HP pc,
Jan 11, 2005 10:47AM PST

Click on hp tools and click application recovery,it gets back all the stuff that was on it when new. Beyond that, i'm lost. Somebody here will know, these folks got their stuff together.

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It's Not An HP, It's A Custom Built PC
Jan 11, 2005 12:41PM PST

Thanks for the info crazeebob; but it's a custom built pc. I should've been so lucky that it be originally embedded on the hard drive though. Anybody else got any helpful info out there for me, please????

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RE:
Jan 11, 2005 9:18PM PST
I finally broke down & purchased a new, full copy of 'Adobe Acrobat 6.0'.

I should be so cruel to suggest, but how about asking them. It's a commercial software and they have a Web site -- www.adobe.com?
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Okay Cowboy- That Was Cruel, On Recovering Adobe Embedded
Jan 19, 2005 12:29AM PST

Thanks for the suggestion cursercowboy; I tried that too. I searched around the "Adobe User Forums", as well. Pretty darn disgusted that you have to pay for supposedly 'Expert' support. Their 'User Forum' seemed to be just as disillusioned with their service, as well. Still couldn't find a "cut & dry" explanation or actual fix for my problem with retrieving the "EMBEDDED FONTS" or "DRAWING ERRORS HAVE OCCURRED." Really tells you a lot about some large corporate software companies, doesn't it?

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My comment.
Jan 19, 2005 1:21AM PST

I usually see that on "someone else's PDF" and not the ones I created. I couldn't tell if these were yours or something you got off the internet.

There are many, for lack of a better term "damaged" PDFs out there and you should be contacting the author of the PDF since Adobe had nothing to do with that PDF's creation.

Also, it's unclear what you are trying to do.

Bob

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Adobe support forums
Jan 11, 2005 9:55PM PST