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Problems when installing Windows 7 in MSI GS60 Ghost Pro 6QE

by SGO1987 / September 28, 2016 12:06 PM PDT

Hi!!!

I recently bought the laptop MSI GS60 6QE (Skylake version). It has Windows 10 pre-installation included as factory settings.

However, I bought this laptop for using it with Windows 7, as my job demands to use this OS. When trying to install Windows 7 from a booteable USB pen drive in BIOS LEGACY mode, Windows 7 does not recognise the USB or SSD. Windows 7 installation is pending for some drivers which I do not know where they are and how to obtain them. Apparently, the USB 3.0 ports stop working (USB mouse seems disconnected). Hence, the OS installation cannot continue due to Windows 7 missing some drivers.

The main issue is that this laptop does not have an CD/DVD optical drive and all their USB ports are 3.0 and 3.1 C - Thunderbolt 3. This means that the only way to install Windows 7 is through USB port.

Therefore, I am writing to kindly ask any of you for technical support. How can I install Windows 7 for this specific MSI GS60 Ghost Pro 6QE skylake model? Did anyone manage to accomplish it?

Here are the most relevant details of the laptop:

Product Name: GS60 6QE
OS: Microsoft Windows 10 Home 64 bits
BIOS Version: E16H7IMS.111
BIOS Release Date: 2016/01/27
EC Version: 16H7EMS1.1051109201508:38:54
CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory: 16 GB @ 1066 MHz
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
- 8192 MB, DDR4-2133, SK Hynix HMA41GS6AFR8N-TF
Graphics: Intel(R) HD Graphics 530, 1024 MB
Graphics: NVIDIA GeForce GTX 970M, 3072 MB
VBIOS Version: 84.04.85.00.33,3145728
Drive: SSD, TOSHIBA THNSNJ256G8NY, 238,47 GB
Drive: HDD, HGST HTS721010A9E630, 931,51 GB
Network: Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Network: Bluetooth Device (Personal Area Network)
Network: Killer E2400 Gigabit Ethernet Controller
ATA/ATAPI IDE controllers: Intel 100 Series/C230 Chipset Family SATA AHCI Controller

Thank you very much in advance!

Best regards,

Sam

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Clarification Request
How are you
by itsdigger / September 28, 2016 1:30 PM PDT

installing Win 7 on a pen drive ?

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Nevermind
by itsdigger / September 28, 2016 2:31 PM PDT
In reply to: How are you
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Clarification Request
Urgent! Please help!
by austinleung / February 11, 2017 2:39 AM PST

Hi SGO1987,
Recently i bought this model in Hong Kong. And i want to downgrade to Windows 7 as well.
As you mention before, the link(http://www.mantis.es/noticias/Win7SP1-Update-EN)has the ISO file that can finish downgrade the computer.
But the problem is,since Hong Kong's mother language is Chinese, i can't use English as the OS language.
I tried to downgrade using Windows 7 usb that I've create(ISO file is download from MSDN), although it downgraded ,but the WiFi can't work.(I can use LAN to get into the internet)
i already installed all drivers that i can download from msi official website. but it just can't work.
How can i solve this problem not using the iso that you've provide?
Many thanks.

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Re: drivers
by Kees_B Forum moderator / February 11, 2017 2:58 AM PST
In reply to: Urgent! Please help!
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yes, i installed the driver.
by austinleung / February 11, 2017 3:12 AM PST
In reply to: Re: drivers

I install all of the drivers include the WiFi drivers, and it didn't work
even i install W7 one more time, it just can't work.
But magically, when i give up and install W10, the wifi works!
this might point out that the windows 10 has build-in drivers that fit the notebook?

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ok, forget it
by austinleung / February 11, 2017 3:06 AM PST
In reply to: Urgent! Please help!

I tried your link that you've provide,but when I boot to installation process, it blue screen.
Have I miss doing something? my BIOS setting is followed as you said.

All Answers

Best Answer chosen by SGO1987

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SOLVED: SOLUTION
by SGO1987 / October 11, 2016 3:42 PM PDT

First of all, thank you very much for your replies and the willingness to assist me. I’m sorry for the late reply, but I’ve been very busy recently and I couldn’t find the time to reply. However, after this long and terrifying nightmare, I’m bringing great news, as I managed to successfully install Windows 7 64 bits in MSI GS60 6QE!!!!! :-D

Let me explain you how I sorted out the way to solve it. Unfortunately, none of the previous posted solutions across the internet managed to work in my laptop, which is hard to understand. Here are the steps I followed:

1) Download this Windows 7 ISO (http://www.mantis.es/noticias/Win7SP1-Update-EN). It has all the necessary drivers included in order to being able to successfully install Windows 7 in a Skylake laptop.
2) Create USB Installation Media as explained in previous link through Windows USB/DVD Download Tool.
3) Restart, introduce bootable USB from step 2 and configure BIOS at MSI start (Delete key) as follows:
- Boot mode: UEFI CSM
- Fast Boot: Enabled
- Change boot device order; 1rst Boot: UEFI USB with W7… etc
- Secure Boot: Disable
- USB Configuration: Enable XHCI support (just in case)
- Press F10/Save and Exit
4) After rebooting, Windows 7 installation starts to load (in case it didn’t, press F11 at the beginning and select the USB drive).
5) Press “Install now” within W7 installation and afterwards, you will see the “Select partition to install W7” menu (IMPORTANT: this is the step where I was blocked previously, the reason I asked for assistance).
6) Installation progresses, maybe a bit slow as many drivers are loaded (it is not blocked despite it looks like). As soon as it reaches the last step “Finishing installation”, it will reboot after a while.
7) Remove USB driver or you’ll come back to step 5.
Cool Installation proceeds, it returns to the same step “Finishing installation”. Suddenly, the screen resolution will be adjusted to your default one (1920x1080).
9) Wait around 3-5 minutes, when there is no more disk LED activity. As you may have realised, the installation seems to be running but it is actually blocked (it happened to me at least twice; NOTE: in case installation worked for you as normal, you can ignore the following steps and explanations, so congrats!). If so, you will be forced to press the on/off button until the laptop shuts down completely. After restarting the laptop, select “Initiate W7 normally” but you will face an error message saying that the Windows 7 installation could not be successfully accomplished…
10) Here is the solution to this weird situation (http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-message-the-computer-restarted-unexpectedly/b770f14d-e345-e011-90b6-1cc1de79d2e2):

J0seph Red:
- “On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)
- In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.
In the Registry Editor..
Browse to....
HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).
Then close the registry editor and then also close the black window.
Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.”

Well, I can assure you that it worked for me Happy
11) After checking some video performance, Windows 7 will ask you for your User, Password and so on, which means you finally got Windows 7 installed as well after all this hassle!!!
12) W7 starts the session with your new user.
13) VERY IMPORTANT: As soon as you see the desktop for the first time, you MUST shut down/restart in order to let all the drivers from this ISO install correctly (the ones specified in their website). If you install your MSI drivers without restarting the laptop, they may be overridden (possible drivers mess).
14) After restarting, a message will appear on the bottom-right saying “New hardware is being installed” (those ISO drivers). When it is finished, restart once again and now, you are finally free to install whatever you want, even to uninstall the drivers and updates included within the ISO. YEAAAAAAAH!!!

To conclude, I would like to express my most heartfelt thanks to Microsoft and Intel for complicating this simple operation and wasting our time in attempting to impose users their incompetence: whatever it takes to stay with Windows 10... Since when did we lose our right to use our bought software/hardware as we wish? Honestly, the more you both try to impose us your faulty hardware and software, the more ingenious and genuine alternatives users will bring to circumvent your stupidity. Cheers!!!

P.S: I cannot stress enough how grateful I am to “Mantis Informática”, the company which freely uploaded the Windows 7 ISO with all the necessary drivers included, and to J0seph Red for his solution.

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Wrong link previously attached
by SGO1987 / October 11, 2016 3:47 PM PDT
In reply to: SOLVED: SOLUTION
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Answer
Could be nearly impossible. Why?
by R. Proffitt Forum moderator / September 28, 2016 12:12 PM PDT

Many new computers are not getting Windows 7 drivers.

I'd back up to the beginning and get your W10 issues under control. Why do this?
Here, the office went all in on 10 and so far, no issues to report.

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Answer
Let's say you must run W7.
by R. Proffitt Forum moderator / September 28, 2016 12:13 PM PDT

Go back to the W10 factory install.

Now install Virtualbox and a W7 in a virtual machine. This way you don't have to deal with missing drivers.

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Windows 7 is a must
by SGO1987 / September 28, 2016 12:37 PM PDT

Hi R. Proffitt,

Thank you for your reply.

As I mentioned, I need Windows 7 as my OS due to my job demands. There are no plans on upgrading to Windows 10 for several reasons I will not discuss here, as it is not the main topic or request. Thus, Windows 10 cannot be an alternative for me.

Respecting making a virtual W7 installation through Virtualbox, it does not sound as a bad idea. However, Windows 7 will run slower and demand more resources than making it the main OS. On the other hand, I also need the extra space in the SSD, so I need another alternative.

Cheers,

Sam

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That's not true here.
by R. Proffitt Forum moderator / September 28, 2016 12:42 PM PDT
In reply to: Windows 7 is a must

In regards to resources. I found that the VM helps keep resource use in check.

As to the job demand, then your workplace needs to supply the machines if not the support in such endeavors.

You might have to return this one and get with Dell which does have a business line that they will supply ready to use Windows 7 laptops. They know this sort of client and won't say no.

I know you may be upset at the lack of maker support for older OSes but to get the prices down, driver development is usually not done.

-> I take it you already checked the maker's site for drivers so I didn't do that again for you.

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We are not discussing this topic here
by SGO1987 / September 28, 2016 12:48 PM PDT
In reply to: That's not true here.

Please, do not make this post a free advertisement for other brands. I want this laptop, the aim of this thread is to get some assistance for solving an issue. Thanks!

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You are not helping here.
by R. Proffitt Forum moderator / September 28, 2016 1:04 PM PDT

I took a moment and found W7 64 bit drivers at https://www.msi.com/Laptop/support/GS60-6QE-Ghost-Pro.html#down-driver&Win7%2064

It also tells you what order to install them.

-> As to the missing drive, there are many priors so turn off UEFI's secure boot (BIOS), turn on Legacy mode and start with a blank HDD.

Installing W7 from USB has never been supported and there are some that are new to installing W7 on laptops without ODDs (optical disc drives) so that's easy. Use a 20 to 25 buck USB drive.

-> I can't see where or why you are lost here. I didn't check for the drivers. My mistake and yours as well.

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You are not helping here, either
by SGO1987 / September 28, 2016 1:14 PM PDT

Do you seriously think I did not check MSI support website? That is the first thing every one does... How can I install Windows 7 drivers without having Windows 7 installed previously installed as OS? Sounds contradictory...

As I said, I obviously used LEGACY and a bootable USB, but it is not working... Windows 7 is not detecting the USB ports, despite I added the USB drivers manually, through the mentioned tools, and modifying boot.wim and install.wim. As it is not detecting USB ports, it is useless to use an external ODD which uses USB... That is why I am making this post :-D

Maybe some MSI GS60 6QE user who managed to install Windows 7 may enlighten this non-sense.

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That's one rare request.
by R. Proffitt Forum moderator / September 28, 2016 1:36 PM PDT

How to install 7 on UEFI is very well done. You need to work harder here. I wrote I didn't check for drivers. I also shared the BIOS settings I use which is all over the web.

I've managed to install W7 on many PCs over the years. Mostly on W8 machines for reasons. Here I think you only need to get past your initial problems with the BIOS changes and use the usual USB DVDRW drive. Once in a while you find a person that is trying to do this from an USB stick and they fail over and over.

Fix? Plenty but will they listen?

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Answer
Re: job demands to use this OS
by Kees_B Forum moderator / September 28, 2016 12:29 PM PDT

What programs do you need to run that run in Windows 10 and not in Windows 7?

In fact, if they demand a 2 generations old OS, then shouldn't they provide or at least support a machine that has it.

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Required for the job
by SGO1987 / September 28, 2016 12:42 PM PDT

Thank you as well for your reply, Kees_B.

The company developed some internal software for making data management more efficiently to our needs. It is, and it is going to be only for Windows 7 for years, as it is a very solid OS. The main topic is not to convince me to accept Windows 10, which I also personally dislike, but to try to assist in how to solve the asked issue.

Greetings,

Sam

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Re: solve the issue
by Kees_B Forum moderator / September 28, 2016 1:02 PM PDT
In reply to: Required for the job

You need Windows 7 for your work - because they made the program you need in such a way that it doesn't run under Windows 10, not even in compatibility mode, and are unwilling to change that - and you want this PC that comes with Windows 10.
That might be conflicting, unless you buy 2 PC's or go virtual.

What happens if you try an external DVD-drive to boot that Windows 7 install DVD. If that doesn't come to a succesfull end, your current PC is kind of incompatible and I'm afraid you need support from MSI and/or Microsoft to solve that.

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Read that Windows 7 could be installed in Skylake laptops
by SGO1987 / September 28, 2016 1:18 PM PDT
In reply to: Re: solve the issue

I bought this laptop not for Windows 10, it was just the best I could get for the price. The debate is not whether to use Windows 10 or 7.

I read in many posts that Windows 7 could be installed in Skylake laptops. However, after purchasing it and trying to accomplish the OS installation during week while checking tons of posts, I am still unable to install it.

That is why I am making this post. I am also planning to contact MSI for support, thanks for the advice.

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Re: unable to install
by Kees_B Forum moderator / October 1, 2016 8:45 AM PDT

From a recent Ed Bott article http://www.zdnet.com/article/you-have-one-month-left-to-buy-a-windows-7-pc/?ftag=TREc64629f&bhid=20703190269581287099526968785059 :

"On new systems with Intel's Kaby Lake processors, versions of Windows before Windows 10 will not be supported at all. That doesn't prohibit you from trying to install Windows 7 on one of these new devices, but don't expect any support from the PC maker or from Microsoft when you inevitably run into problems."

Best of luck then. Can you tell us when you succeed what issues you ran into and how you solved them?

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