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Question

Problems on new PC. Can anyone help??

by Feb 24, 2014 11:59AM PST

Hi, first of all my new pc is about 3-4 months old. From beginning i'm getting so much problems. Now i was out of all

problems for about a month. But now i'm in really crazy kind of problems.

PC configuration and os:

Windows 7 Ultimate 64 bit

Intel DB75EN Motherboard
Intel Core i5 3470 3.6 GHz
Twinmos 8GB thermal ram (4GB + 4GB)
1TB WD HDD

1. I see some noisy horizontal lines on my screen. Basically blue, pink, red and green colors in random. Please don't say that it's problem with my monitor. I've checked my monitor somewhere else it's fine. Also the color lines stays with a particular window. E. g. if the lines appear in google chrome, them when i drag chrome's window to somewhere else, the lines stays with it as if it's a background image. But the line dissappears or changes position when i try to maximize or minimize the window. I've updated my intergrated graphics driver but no good.

2. I'm fetching the Blue Screen again and again. No matter what I do. It comes sometime if i try to install something/

copy something/ delete something/ open something or even if I keep my pc on without doing anything. Last night I kept my pc on and on the morning It was in the blue screen.

3. Most installer aren't working. For some installers, every time I try to double click, the program has stopped working dialog appears. when I tried the same installers on other pc, they are working fine. But some installers are working sometimes and sometime they don't.

4. Google chrome is coming up with the "aw, snap" error page eventually in all opened tabs. Also any programs crashes at any time.

5. I use kaspersky internet security with genuene licence copy brought from market. KIS also crashes sometimes.

6. I see that most of my 7z and rar files on my hard drive is corrupted. Please don't say that my hard disk is damaged, because the hard disk i'm running now is even new. It's just 2 months old.

7. All of the problems continue after a new fresh windows installation. I've installed windows 7 from different dvds for about 5-6 times in 3 days. But couldn't get rid of this problem.

Please someone give me a solution from this problem. I'm unable to do any work on my pc.

If any more information requred, please ask me.

Kind regards
Sohan

Discussion is locked

6 Posts
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Clarification Request
What should I do now?
by sohan5005 Feb 25, 2014 4:03PM PST

Do I ask for replacement of my motherboard now?

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Answer
1. New. Warranty.
by Forum moderator Feb 24, 2014 11:34PM PST

You have the motherboard, display and it's just built with no user serviceable parts on the board and in the display so this is a pure warranty issue as it's just built and new parts.

2. Likely related to the bad thing that caused item 1.

Get item 1 fixed first and then try again.
Bob

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Answer
What should I do now
by Feb 25, 2014 3:59PM PST

So what do i do? Is the problem on my motherboard? Do I ask my retailer for a replacement of the motherboard?

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Did your
by samkh Feb 25, 2014 9:40PM PST

W7 Ultimate come pre-activated? If it did, ask your supplier for a copy of W7 that can be activated after it is installed.

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Not pre activated
by sohan5005 Feb 25, 2014 10:08PM PST

The windows i'm using is not pre activated. I can activate the windows after installation.

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Answer
Too many problems???
by Feb 26, 2014 12:24AM PST

Since, you have so many problems and it appears you assembled it right, then start a RMA warranty process. Excluding if you build this yourself, then recheck your work. Further, if this PC is prone to high heat stress levels, you can have found a weak link. That has been suggested here and in tech. forums that "lead free solder" is center of weird or exasperating problems. Only a history of known problem of say XYZ brand/model# will provide a recall or no questions asked warranty or you prove it replacement. However, use your warranty as is if covered and just do it, time is wasting. Under this circumstance there's really no fix for you to do. However, if poor cooling or cooling in general is weak or prone to heat stress, all devices or components are stressed and can breakdown regardless on severe or plain old being up and running.

Offhand, you may have some ram issue. If it can't run the installer of some pgms. that suggest it needs more ram to do this and either a bad ram stick or SOCKET! from poor solder can be a cause. The dance of bad solder or ram can be very hard to fix other than testing ram elsewhere. The use of "heat gun" to reflow solder is possible but may fix it but most don't have such. Again, warranty maybe your best option.

Alas, be 100% sure you have a NEW HD, not a refurbished one if you got a great deal. That can be a source of problems as well. Alas, HDs are known to breakdown to heat stress as well especially in cramp spaces. Run the WD supplied diags gotten their support website and check results.

Effectively, you have so many problems or seem so, I would test everything elsewhere if you can. Understand, is warranty is some X-days long, you're burning time. I don't know your vendor but some are known to be less than perfect, so be keen to note all discussions. Google your model of parts and stock numbers just to see if a history of bad whatever is known.

tada -----Willy Happy

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