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Problems after failed adobe flash install w/ IE7, norton ...

I have Windows XP running IE7, norton antivirus and the problem started after a failed download/installation of adobe flash player 9

I'm writing because I am confused about a problem I'm having with my computer. Yesterday I received an auto update message for the newest version of adobe flash (adobe flash player 9). I clicked yes to download and install, but it was taking a long time and sucking up resources. Eventually the computer seemed to have froze, so I hard restarted it. When I restarted, I attempted to access IE7 and the the computer froze with a blank white browser window open. In the browser window at the bottom is the following text:

"waiting for res://ieframe.dll/dnserrordiagoffhtm..."

I cleared my cache and deleted all offline files
I ran Lavasoft Adaware, but I have yet to be successful
Norton Antivirus freezes when I double click the system tray icon

I am able to access certain options normally on my computer without accessing the internet. I ran a disk cleanup and a system defrag.

I have no home internet access and have to write this at the library. So far nothing is working - any help is appreciated!

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Windows Restore, uninstalling IE7 are a couple of options.

In reply to: Problems after failed adobe flash install w/ IE7, norton ...

1. The best option is to do a System Restore to any day before U encountered this problem, provided U have a Restore point to fall back upon. (For this go to Start-->Accessories-->System Tools--> Sytem Restore--> Restore to an earlier date.)
2. The 2nd and the most obvious option is to uninstall IE7 and reinstall it (create a System Restore point before this just to be on the safer side).
3. The 3rd option, which I doubt will work, is to run a Registry Scan using a tool like Registry Mechanic or Regseeker (both available free on This, I suggest because the failed installation might have created some troublesome registry entries which need to be taken care of. Again, a System Restore Point before carrying this out is a must.

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Uninstalling IE7 did the trick

In reply to: Windows Restore, uninstalling IE7 are a couple of options.

Thanks for the reply! Actually, I got rid of IE7 and was able to get back on Norton, and back on my internet. I guess I'll be waiting for awhile before upgrading.

Thanks again

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