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Problemo Updating Bios please help

Motherboard is Crosshair VI Hero ( not the WiFi version)

Basically I just need to make a decision if weather I’m going to buy another or same motherboard or if there is any hope to fix the bios in this one. What would you guys do?

All started Last night when I was looking at the motherboards manual before proceeding to update under “Bios update utility” Reason why I decided to try and update is because I’ve been having a stutter when surfing the internet. Sometimes it’s more noticeable than other times but other than that the pc has been running fine since I built it last year until I decided to try and update my bios using a flash drive last night for the First time with a flash drive. The first time I tried to update it I Accidentally used the wrong bios because There are two versions of my motherboard, one is (WiFi) and I have the one without the WiFi.

Basically this is what I did, downloaded the WiFi bios version from Asus website, extracted/unzipped it to the root of the flash using windows unzip, renamed the file C6H.CAP as instructed in the motherboards manual, turned off the pc and power, inserted the flash drive in the bios usb, held down the flashback button for three seconds and didn’t do anything so I turned on the pc then noticed I had downloaded the wrong version so I replaced it with the one my board “supports” (the one without WiFi) then repeated the same procedure exactly and this time I noticed a big difference in the way that light flashed and how long it took to turn off...unaware yet I was hoping...after the pc showed the Asus logo screen I tried entering bios and only some logo/name appeared at the top saying “American” and I forget the other word underneath. Tried to restart several time to see if I could enter bios but noticed the same Q code on the motherboard show up “0d” manual says it’s “Reserved for future AMI SEC error codes”

also tried using the motherboards dvd to see if it will enter bios when I restart the pc but then it started giving me Q code F9 “recovery capsule not found” presuming the dvd that comes with the Mobo is the same as the Asus CrashFree Bios 3 utility/motherboard support dvd that the manual speaks about. (I also tried restarting using all three dvd drives to make sure)

Also tried enabling the LN2 Mode jumper after I turned off the pc with no luck.(assuming I did it correctly)

1) turned off pc
2)moved the jumper pin to enabled
3 restarted pc
4) get the same code

This morning I was on the phone with them and the guy handling my case number said to clear the cmos which is the only thing I didn’t do before and after flashing the bios with the update. Unfortunately nothing new happened and still get the same codes.

I am now waiting to hear back from their experts to get further support.

(Was just reading today too that it’s important to disconnect all drives from mother board, disconnecting any usb flash drives and connecting the keyboard to a usb 2.0 before doing the bios update for any of you who are thinking about updating their bios... not sure if it affected the process but I had a dvd in one of the 3 drives when I did the update, live and learn right. Lol)

Windows 10 Pro 64 bit
OS Storage: SSD PNY 480 GB
CPU COOLER: Thermaltake water 3.0 Triple Riing
CPU: AMD Ryzen 7 1700
RAM: G.Skill TridentZ Series 16GB DDR4 3200 (Cas 14)
GPU: RTX 2080
PSU: 1000 Watt coolermaster
Also have a few other regular sata drives I use as storage.

Thanks in advance.

Post was last edited on December 18, 2018 5:09 PM PST

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All Answers

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Back to Asus support.

In reply to: Problemo Updating Bios please help

Use their forums if a phone isn't possible. Might have to RMA that board.

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Intact BIOS-Boot-Block?

In reply to: Back to Asus support.

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When the crash free system fails.

In reply to: Intact BIOS-Boot-Block?

I have to call it in.

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Questions before mobo swap

In reply to: Back to Asus support.

Hey guys So I’m getting the same model motherboard today and just need some confirmation and have some questions about swapping out the motherboard BEFORE I do.

1) Should I expect any problems running the original Drive where I was running my OS?

2) If answer is yes, I should have no problem accessing the files on it so I can transferr them when I do a new OS correct?

3) Would you recommend I use Linux? I will be using different software like photoshop, and video editing software. Will also be gaming quite a bit.

4) Has anyone used a spi programmer to unBrick their motherboard?


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And you bring up a very good question.

In reply to: Questions before mobo swap

The time to create backups is before the disaster. Popping the drive into a new PC, even if it just is a new motherboard can create problems. We know that all Windows versions may want to reactivate so that can be a PITR.

I know folk hate this but we must be ready for our machine to just meltdown, vanish or pick your disaster.

1. Yes. Most likely activation (Windows only issue.)
2. No problem for me but I've been offering advice for many years.
3. When you have time. When disaster strikes is usually not the time to change.
4. Never needed to. In 2+ decades at home, office, labs and shops across thousands of BIOS updates not a single loss. It will happen someday, just not yet.

That aside I am an embedded designer. Mostly small computers like the PIC (see google) and there we used the SPI programmers. But this is not when you learn this tool and the tool costs as much or more than a new motherboard.

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In reply to: And you bring up a very good question.

Well I guess I’ll have to see after I do the swap... good news is that I was only using that drive for the OS. Only reason why I asked is because I had just copied folders to it because it is a ssd Drive and not sata drives to access them faster.

I just received the new same model motherboard and two M.2 nvme ssd’s so I will be partitioning it for wondows and Linux. (Mint?)

Perhaps I can use one for linux and the other for windows to use just for gaming, any Microsoft based software that I may need to use while I get accustomed to Linux.

More than a new motherboard? I have it in my cart for under $10 where are you buying your motherboards from?? Cuz I just payed over $200!?

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10 dollar board or programmer?

In reply to: Hmmmm

Our lab SPI programmers are for microchip PICs, FPGAs and more. They do more than "program." Used to single step code and more.

Post was last edited on December 21, 2018 12:16 PM PST

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In reply to: 10 dollar board or programmer?

Decided I’m just going to swap the motherboard with the same model motherboard I got yesterday and will be installing Linux and win 10 on two m.2 nvme ssds.

Not sure if I will be partitioning one or installing the two OS separately, what do you guys recommend?

Before I do I have a few questions.

1) stupid questions I know but do you remove the plastic on both sides of the heat pad before you use it on the m.2? I’m assuming you do lol

2) motherboard only has one m.2 slot so I will be using a m.2 pcie adapter for the other, is there any difference in performance between these two?

if there is a difference suppose it would make sense to partition the m.2 connected directly to mobo for windows and Linux.

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Here's what I'm seeing.

In reply to: Questions

Folk that "partition" often come back mad. It's a tougher install. For me when I want to dual boot I install Windows then Linux. I just point the installer to the drive I want to install to and today's Linux distros (most) will install a boot manager and I'm done.

Since I will never sign up to support those that want to manually partition I just send them to the Linux forum that matches their distro.

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