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Question

probléme avec tv un32eh5000fxza

May 2, 2018 12:04PM PDT

bonjour j'ai un problème avec ma tv samsung un32eh5000fxza j'ai fais une mise a jour du logiciel interne de la tv et depuis j'ai du son mais aucun image j'ai essayer de contacter le support technique de samsung mais il on rien voulu faire alors je contacte ce forum pour savoir si vous pouvez m'aider a ce que l'image revienne sur ma tv je trouve que le support de samsung est incompétent j'espère trouver ici une personne qui poura m'aider a résoudre mon probléme

Discussion is locked

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Answer
I used Google Translate.
May 2, 2018 12:11PM PDT

"hello I have a problem with my tv samsung un32eh5000fxza I made an update of the internal software of the tv and since I have sound but no image I try to contact the technical support of samsung but there is nothing wanted to do so I contact this forum to know if you can help me that the image comes back on my tv I find that the support of samsung is incompetent I hope to find here a person who could help me to solve my problem"

When a TV has no image I always try pressing the menu button on the remote to see if the menu shows up. If no menu shows up then the set is in need of repair.

As to incompetent I worry they didn't offer a repair service or you expected a free fix. Tell more but as the story stands, it looks like a repair is required.

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Answer
problem with tv un32eh5000fxza
May 3, 2018 6:05AM PDT

if anyone would know how to fix this, please tell me.

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So far no TV repair techs answer.
May 3, 2018 7:58AM PDT

There is web content about TV repair but if you don't do such work it may be Greek.
Read http://www.shopjimmy.com/tv-repair-tips

Most folk get repair estimates if they are not into TV repair and compare replacement cost with repair cost.

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Answer
problem with tv un32eh5000fxza
May 3, 2018 8:52AM PDT

I've been watching videos but I'm not just fixing this hardware problem this plus software problem this when I updated the tv firmware that the image has disappeared and is not coming back.

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What the TV tech usually does.
May 3, 2018 9:18AM PDT

Is replace the board that holds this firmware. But usually the owner responds with "can't I just get the old firmware reinstalled? To that, sorry but I have yet to read anyone doing that so they replace the board.