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TVs & Home Theaters forum


Problem w/Samsung UN55HU8550 turning off

by Watcher92 / October 5, 2016 9:04 AM PDT

I have UN55HU8550 that is about a 18 months old. About a month ago the TV started turning off on its own after anywhere from a few minutes to about 20 minutes being on. Then it will turn itself back on after a few minutes. Sometimes the picture goes black but the volume stays on until it turns off and on again. Any Ideas what the problem is or how to fix it?

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All Answers

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Always call it in.
by R. Proffitt Forum moderator / October 5, 2016 9:10 AM PDT

There were some firmware bugs so during the call they should check the firmware.

Also if you want you can extend the warranty and wait a month till you make a claim.

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Trick to fix it
by MillsV39 / October 10, 2016 7:11 AM PDT

Calling it in will not help, this what I had to do. Since my cable is connected to my TV with an HDMI CORD, o left it plug up, then I got my red, white, and yellow cord and hooked it up from my cable box to my TV. Once both cords are plug in, I turn on my TV once it comes on I unplugs the HDMI CORD from my cable box and TV, and leave my red white and yellow cords in. Then I go into my TV settings and change my sleeper and my timing settings and others if needed, also I unplugs my TV every night before going to sleep. This helped me so much I wasted money and time with Samsung bull I hope it works for you

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It may not fix it
by R. Proffitt Forum moderator / October 10, 2016 9:43 AM PDT
In reply to: Trick to fix it

But unless the horde calls in, they don't know the firmware is broekn.

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