General discussion

Problem with Win10 laptop not shutting down/starting up

When i put my laptop on sleep mode or shut it down, it will never stop working! i can hear some parts inside of it working! i cant let them go on because the fans stop working and the temperature raises really fast. Also when i try to open it again it won't do anything! screen is black and i hear the same noize as a mentioned before. so i have to hard reset it. after hard reseting it there is an error srcreen that says win10 did not start up normaly. when that message showed up i selected to restart the pc and then everything goes back to normal
this problem seems to occure only when im at the desktop. when im at the user selection screen it shuts down and it goes to sleep mode just fine and i can open it again without the need of a hard reset
here are the specs in case they help you define the root of the problem:
intel i7 quad-core @2.4 GHz (64-bit)
dell inspiron 15

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If This Is An Upgraded Laptop, Have You??

....If you upgraded from a previous Windows version to Windows 10, have you visited the Dell website and downloaded/installed the Windows 10 motherboard/chipset driver and the latest BIOS for your laptop model? If not, please do.

Hope this helps.


Post was last edited on July 13, 2016 8:37 AM PDT

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i think it will work!

i had no idea i had to do such a thing! i upgraded from w8. 1 for about 3 months now but the problem happened like a few days past! anyway ill try what you suggested

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I had that issue with my Dell E1505

I had to go back to the Dell web site and look over the meager offerings and found a BIOS update that noted a power issue. Worth a try but it had me go back to a supported OS then run Dell's updater. I had planned for this as the old OS was on the old HDD and W10 was on the new SSD. So after all that, it's working great.

For some this may not be an option but it shows that before the W10 upgrade there's a long list of things to check out.

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all hope is lost?

does that mean that i cant do anything to fix tge problem since i already upgraded to win10 or i can do as the dude above suggested?

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Don't understand why hope is lost.

As a seasoned PC user you have backups to fall back on. In my case I had planned ahead but should have done the BIOS update early on.

I shared my story so others could see where and what I did and avoid the pitfalls. But no, all is not lost. If you need a BIOS update just slip in a blank HDD, install Windows 7 from anywhere or an OS that lets you flash the machine. Then shut down and pop in the new drive ready to go.

Here this is cheap stuff compared to a new laptop.

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Can go back to a previous Windows version without the need of another hard drive? like installing for example win7 with a usb stick to my current HDD! since i did **** up i want to go through as less trouble as possible

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Looks like a typo there.

I'm guessing you asked "Can I" go back. I don't know what you have to work with so think it through and make a plan.

I have an edge since the office works on so much gear and has a lot of spares.

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