Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Problem with Transfering Messages Between Two User Accounts

by akt1000 Jul 10, 2010 1:07PM PDT

I just installed Windows Live Mail for two different users on my computer with the XP operating system. Am trying to move some of the e-mails from user 1 account to user 2 account.

From the user 1 account, I used the Export command to move the e-mails folder in the Windows Live Mail format to a specified folder (after I did this, the folder showed various files, corresponding to the various e-mail messages).

Then from the Windows Live Mail in user account 2, I used the Import command to import the e-mail messages (in the Windows Live Mail format) from the same folder. Looked like everything was working fine because a message on the screen showed each of the various e-mail messages being copied one by one. At the end, got a message saying that the Import of the messages was successful.

However, the messages never appeared in the Windows Live Mail in user account 2. It shows a new Imported Folder (generic name, not the actual name of the folder), but there are no messages in it.

What do I do differently to make the e-mail messages do actually get transferred?

Discussion is locked

7 Posts
- Collapse + Expand Details
- Collapse -
2 Options
by ac1818 Jul 10, 2010 2:33PM PDT

Firstly when you clicked export and you had the option to choose the accounts to export did you use the shift key to select every folder inside th account? e.g. Inbox, Sent, etc.?

Another alternative is to simply select all the messages in the first account and simply drag them into the other account.

- Collapse -
Thanks for your response
by akt1000 Jul 10, 2010 3:49PM PDT

In answer to your questions:

1. I just selected one folder (Sent) for Export from user account 1 to a selected location and then Import to user account 2. Have some other folders to move once I can make the first one work.

2. The two accounts are for different users on the computer. I have to log on under different user names on my computer to be able to use the two corresponding Window Live Mail accounts. Thus, only one Window Live Mail account is displayed at any one time, thus not allowing the "drag" option.

- Collapse -
(NT) Did Option 1 work for all the folders?
by ac1818 Jul 10, 2010 9:09PM PDT
- Collapse -
No mail messages are being transferred
by akt1000 Jul 11, 2010 3:33AM PDT

Nothing is working at this time for transferring the desired e-mail messages. Have tried it for more than 1 folder, one at a time. I get the message on the screen that the messages are being transferred (indicating the no of each message as it is being transferred ). There is no indication at any time that there is any problem with the transfer of the messages. However, at the end of all this, the messages don?t show up in the list of the folders on the account.

By the way, before I tried transferring messages between the two Window Live Mail accounts, I had transferred messages from an Outlook Express account to the same user account 2. A majority of the message folders got transferred, but then no more message folders got transferred (actually in the last message folder transferred successfully, only some of the messages showed up).

It is almost as if there is a limit to the e-mail messages, I could have transferred to that Window Live Mail account!

- Collapse -
Messages are there, but not being recognized
by akt1000 Jul 11, 2010 6:54AM PDT

As it turns out, when I used Windows Explorer to check the Windows Live Mail storage area for user 2 account, all the transferred messages are there, but for some reason are not being displayed on the Windows Live mail page. Moving the undisplayed messages to displayed folders on the Live Mail storage area does not seem to make any difference: these still don't get displayed on the Windows Live mail page.

- Collapse -
This is getting rather confusing
by ac1818 Jul 11, 2010 10:59AM PDT

So you transferred the messages to user account 2 and all the transfered messages show in windows explorer but not in Windows Live Mail. Am I correct?

How did you import the messages into account 2?

- Collapse -
Messages Suddenly Started Showing on Opening Live Mail
by akt1000 Jul 12, 2010 9:12AM PDT

This morning when I started the computer and then opened the Windows Live Mail, I noticed the no of unread messages suddenly start to go up and the folders with imported messages began to be displayed.

Had shut down the computer and closed Windows Live Mail at least 3 times since I had imported those messages 2 days back. So, I have no idea what made them appear now (and not before). A bug in the program?

Any way, I am not going to worry about this problem any more!

Back to Browsers, E-mail, & Web Apps forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info