Samsung forum

Question

Problem with Smart TV network connection after firmware upda

by DZ2012 / December 11, 2014 1:00 AM PST

I was hoping you might be able to help, having an issue with my Start TV UN55ES8000 after a firmware update on 12/9/14 that the service tech from Samsung did remotely on my TV, I am not able to connect to my network.
No issues with the network, all is working fine on all other devices, that has been ruled out.
Spoke to Samsung techs and so far no one is able to help. Still waiting for call backs from escalation support.
Did factory resets several times, that didn't work, after selecting my network and entering the password it still goes to wired network and is not showing wireless.
There is no wired connection, its all wireless.
This started with the firmware update after having Hub problems on the TV.
If I go info setting up wireless network, it doesn't project available networks at all, only when I go trough factory reset mode.

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All Answers

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Answer
Same Problem
by misiep / December 11, 2014 2:29 AM PST

I spend about an hour with Samsung tech and we tried all the same steps. We finally gave up. Tech said I was the first to report this problem. Looks like at least two now.

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Answer
Join the club
by Highland_Logan / December 11, 2014 4:14 AM PST

Me three!

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Answer
ok - now we are cooking
by DZ2012 / December 11, 2014 4:34 AM PST

can anyone resolve this problem?

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I think Samsung will
by R. Proffitt Forum moderator / December 11, 2014 4:37 AM PST

Have to issue a fix. In the meantime forget WiFi or use some substitute thing like a Netgear WNCE2001.
Bob

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Any additional details?
by DZ2012 / December 11, 2014 6:05 AM PST
In reply to: I think Samsung will

Bob, how will the Wireless adapter be integrated as wired?

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Netgear
by pirretti1 / June 14, 2016 5:03 PM PDT
In reply to: I think Samsung will

Hi, Netgear does not solve this issue. It is a problem with the TV itself. Samsung TV needs a part that is very expensive on the back of the Tv. I've chosen to forget about Internet Connection at this time.

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Odd to read this.
by R. Proffitt Forum moderator / June 14, 2016 5:08 PM PDT
In reply to: Netgear

I've used the 2001 for years to solve this. Now I use other models.

The WiFi in these TVs are not so hot. Short range, can be problematic on some routers.

If you feel the TV is defective, don't delay. You may get stuck with being unhappy for years.

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Too late...
by pirretti1 / June 14, 2016 5:27 PM PDT
In reply to: Odd to read this.

Hi, It is too late for me to return the TV b/c it is out of warranty. I hired techs to update software, didn't work. Bought a better Netgear Router; didn't help. TV tech said repair is costly so I am giving up. Hope you do better.

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I did much better.
by R. Proffitt Forum moderator / June 14, 2016 5:56 PM PDT
In reply to: Too late...

But I use either the WiFi to Ethernet device or powerline networking. My clients don't want to put up with these TV onboard WiFi.

Another solution for some is a Roku, Amazon Fire TV or Apple TV box. These work so much better in my opinion than what's in most Smart TVs.

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Smart Hub
by Highland_Logan / December 11, 2014 5:55 AM PST

I really don't think this wsd a firmware issue... sort of. The firmware update corrected the Facebook login issue. But the Smart Hub has updated twice since then, once last eeek, and once this week... at least that I seen happen. There may have been more, but turning on the set and walking away... you get the idea.

The rep on here tends to avoid these threads.. or will issue the "I can't help, US customers only", "do a reset"... etc. Best to contact Samsung directly.

Now will this get deleted? It brought this behaviour up before, and my post vanished.

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Drop me a note if it does.
by R. Proffitt Forum moderator / December 11, 2014 5:58 AM PST
In reply to: Smart Hub

I know someone that can restore it. As to US only, yup. The Ambassador has some reach but not far.

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US
by Highland_Logan / December 11, 2014 6:59 AM PST

The sad part, is that most Samsung customer issues could be addressed. Smart Hub issues, tend to be global in nature, firmware regional of course. And the majorty of "how do I do this?" I or any other poster can answer by a quick manual check, and the TV, etc, sold in the US differs so little (the odd feature), that there is no reason a "global" rep could not answer it.

Firmware issue... "thanks I will pass this on, but please contact your regional customer service".

How do do this... "according to the manual from your region....."

I thing we all get the general idea here. I have had some great cs from Samsung when issue have come up. But they as a whole company need to rethink their current web presence on sites like these, and the image they present.

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For me I'd be happy if they
by R. Proffitt Forum moderator / December 11, 2014 8:30 AM PST
In reply to: US

Let the TV's smart bits work without Samsung's services having to be up. That would fix so many issues.

But then we have that dated browser, YouTube app that well, it's in the stone age of computing.
Bob

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OK lets simplify here
by DZ2012 / December 11, 2014 9:58 AM PST

Bob,
For the temp solution, we can use any USB wireless adapter?
and do a factory reset?
what will the steps be?

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Hard Wire
by Highland_Logan / December 11, 2014 7:15 PM PST
In reply to: OK lets simplify here

I hard wired in, and everything seems to be fine so far. I plan a call to a Samsung programmer in Toronto, that I have a number for. May he can get the ball rolling on this. I have pointed out how useless the customer service "appears" to be on here and elsewhere, maybe I'll make that point again.

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The Word
by Highland_Logan / January 22, 2015 12:20 PM PST
In reply to: Hard Wire

Just spoke with the tech in Toronto. He had no notice of a new firmwear update, and there are no flags in the system in regards to a update/wifi loss issue. He is sending notice out, but is leaving town for a week or so. He will give me a call with updates when he gets back.

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Sadly no.
by R. Proffitt Forum moderator / December 12, 2014 2:10 AM PST
In reply to: OK lets simplify here

Because it's not a PC only Samsung can tell us which USB adapter to use.

I see you went with a hard line which is what a Netgear WNCE2001 does but over WiFi (WiFi to Ethenet.) There are many models like this that taps the USB for power which makes for less clutter.
Bob

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firmware update caused me problems too
by tmitch5188 / January 27, 2015 10:36 AM PST

I have the same problem. anything get resolved?

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Answer
RE: a temp fix
by DZ2012 / December 11, 2014 5:15 AM PST

Thanks Bob,

As a temp fix, any USB wireless adapter will work?
What will be the setting on the TV?
I thought this was a software issue.

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So far, only Samsung USB dongles work BUT
by R. Proffitt Forum moderator / December 11, 2014 5:32 AM PST
In reply to: RE: a temp fix

Only on sets that support same. The Netgear WNCE2001 (or similar) sidesteps that plus is USB powered.

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Answer
I was able to get the wireless to see my router
by misiep / December 11, 2014 8:11 PM PST

I unplugged the TV from all power and let it rest for 10 minutes. Plugged it back in and turned it on. Went to menu/network and did not select any network options. Backed up off the menus back to a screen and went into Smart Hub and it was able to find my router and connect. As long as I do not go back into Network setup or status it stays connected.

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tried this option
by DZ2012 / December 11, 2014 9:22 PM PST

Did the same thing, asked me to set up network
Samsung needs to work on this issue, but we all know that they are in no rush to fix the problem
I was told that they would call me back within 48hrs, been 5 days still waiting, lol

Looks like the idea of a wireless connector or hard wire are the only options, even with that my problem started when the Hub was freezing up. That is when I made the stupid move and called support and they did the update that has issues. Nice way to fix problems!

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So where do we stand on this issue
by DZ2012 / December 13, 2014 10:59 AM PST
In reply to: tried this option

how do we get some action here, any way to send a complaint?

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