I do not have an answer for you but I do have a word of advice.
Never use you email address in a public forum, such as this one.
Your address will be scooped up by an email address gathering bot and used for nefarious purposes.
I will have it removed for you.
There is a section on the profile which allows you to put an email address, securely, and which other posters cannot see. They can, however, email you through your profile.
Meanwhile, good luck
I purchased a HP Scanjet 3800 Photoscanner and installed it on a PC with XP home edition. It did not run well and finally stopped completely after following HP technical support advices!!! Then I installed it on my iBook G4 with OS X and it operated perfectly for about two weeks and then stopped! It would not start giving the message "programs corrupted, install again" with no results! While I presented this new problem to HP technical service as well as Apple and waiting for their answers, is there some advice from your subscribers! Thanks a lot.
[Edited by: admin to remove email address]