Question

Problem with Samsung Remote App for Android

I really like the Samsung Remote App for Android to control my UN55D800 TV, except that one of the major features doesn't work. Neither the channel UP/DOWN nor the numeric keypad work, so I can't change the channel with my phone. When I press these buttons, it says not available on the TV screen. This makes the app essentially worthless. Does anyone else have this problem? If so, how do I fix this?
Thanks,
Jim

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Answer
Report it.

As the consumer you head to samsung.com and I see a phone number to report such failures.

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Answer
Re: Problem with Samsung Remote App for Android
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I didn't find that info at samsung.com

I looked for contact us but nothing so direct. Thanks for the update.
Bob

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