We bought 50" Samsung plasma in 2011. A little over a year later there were dots all over the picture. Not long before that received a letter in the mail about a firmware update that will improve picture. The letter gave instructions on how to download. Stupidly figured I'd give it a try. Well instantly the picture became much much worse. I called Samsung and they immediately set up a service call at no charge to me and the technician had a part sent to my house. The entire inside of the tv was replaced, the shell now only the original part of this tv.
Almost 2 1/2 years later, there is a dark pinkish vertical line on the left side of the screen. Samsung advised me that I will have to pay for repairs. I am completely disgusted with Samsung! I called the same guy that previously repaired this tv and was told this is a very common problem with plasmas but could not tell me for sure without seeing the tv and opening it up. It could be a few different things that could cost me a couple of hundred dollars or more. If I decide not to fix it a house call with cost me $110.
Most people probably spent more on their plasma tvs than I did (this was about $800). But I still feel that a 2 1/2 year old (the age of the inside) should not malfunction!
Has anyone else had the same problem with this tv? Did you get it fixed?
I'd be interested in a class action suit if there is one out there.
My husband and I will buy an LCD to replace this tv when it does finally totally not work but definitely not a Samsung. Here I thought they would stand behind their product unlike another big name.
No lectures please on the age of my tv or how cheap it was. Its not old or cheap by any means.