Here is a link to Rio's support page with FAQs about this problem.
http://www.digitalnetworksna.com/support/rio/product.asp?prodID=212 Hope it helps.
I had to return my rio to the store because it refused to turn back on no matter if it was a fresh battery or not. Now I have the new one and it has started to malfunction just like the other one. Is this a problem with the way the mp3 player is made? Or is it just my player?

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