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General discussion

Problem with Pure Text download

Sep 24, 2008 1:52AM PDT

I am using a new HP desktop with Vista Home Premium. I have been using the Pure Text, a very small free but useful download, for years on my older computers and when double clicking on it, an icon appears at the bottom of the screen for use with documents. I have now downloaded Pure Text for my new computer. It downloads instantly, but when I attempt to open by clicking on it in the downloads folder, nothing happens. I don't know how to remedy this. I don't know if it's a Vista problem, a CA antivirus problem (it says it downloaded successfully, so that should not be it) or a Pure Text problem. Any ideas?

Discussion is locked

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What is the file extension?
Sep 24, 2008 1:59AM PDT

Right-click on it, select Properties, and check the "type of file"...with CA installed a known issue involving the e-mail scanner could have added an efw extension to the downloaded file, preventing it from being viewed as an application.

John

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What is the solution, then?
Sep 24, 2008 2:13AM PDT

I am at work and not at the computer to try what you said, but what is the solution if that is the case?

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You can rename the file...
Sep 24, 2008 11:47AM PDT

Go into Folder & Search Options (through the Organize button in Windows Explorer), select the View tab, uncheck the option to hide known extension types, OK your way out, then rename the file to delete the .efw exension and replace it was the standard .exe. You can also disable CA's e-mail filtering feature temporarily when you download an application to prevent it from happening.

Hope this helps,
John

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The problem continues
Sep 25, 2008 4:44AM PDT

Last night, I took your advice and successfully renamed the file with .exe, deleting the .efw extension (which was there, as you suspected), but still nothing much happened to show that the program was working when I double clicked on it.

In addition, when I tried to reply to you last night about this, even after I successfully signed in to Cnet forums with my i.d. and password, if I clicked reply to your message, it asked me to sign in again and I just went in circles like that until I gave up. I tried this using Firefox 3 and then Explorer, of course accepting cookies too. I don't know what's going on - if all this has to do with Vista and whether I must reconfigure some things in Vista, but it is odd. I am writing to you from my office computer now and it works from here.

Speaking of Firefox, I have been on web pages where I click on a link which opens partially covering the original web page. That is fine, but when I want to close it, it does not respond to the CLOSE command on the smaller page and if I press the BACK button on Firefox, the original page goes back, but not the new popped-up page (or whatever you would call it). Once again, I don't know if this is Firefox issue or a Vista issue.

I'm brand new at Vista and with a new computer, including new CA anti-virus software, but I would never have expected these silly things.

Thanks for your advice.