Computer Help forum

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problem with playing mpegs

by tool77 / January 23, 2006 7:49 AM PST

I've got a strange problem that I can't figure out. Everytime I try to play a MPEG video file my computer automaticly restarts.

I'm not sure if this is a virus or a software or hardware problem? has anyone else had a similar problem ? and if so... what solutions worked?

I've got a Sony VAIO desktop that's a little over a year old....

any help would be greatly appreciated.... thx

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Tool, More Information Please
by Grif Thomas Forum moderator / January 23, 2006 8:13 AM PST

What operating system are you using?

What is the EXACT file extension of the file?

What media player are you using to play the "MPEG"..?

Is the MPEG being played online or offline?

Is it only one specific MPEG or do all similar files not play?

Hope this helps and let us know more.


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reply to grif...
by tool77 / January 23, 2006 11:15 AM PST


thanks for the reply.... to answer your questions...

I'm using windows XP Media Center Edition Version 2002 Service Pack 1... but it also restarts when i try using realplayer...

it's more than one file... it's any mpeg on my computer that makes my computer restart...

i'm using windowns media edition 10

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Tool, Try This..
by Grif Thomas Forum moderator / January 24, 2006 1:25 AM PST
In reply to: reply to grif...

It would be nice to know how much RAM you have on the system??

I would also suggest that you install Service Pack 2 on that machine..It might just fix some of those issues. See the link below for steps to follow:

Preparing Your Windows XP Computer For SP2

In the meantime, please take the cover of the computer tower and use compressed air blow out all the dust and junk from inside, especially around the processor and fans. Make sure all the fans are turning correctly.

Next, please follow the instructions in the links below to eliminate unnecessary start up programs that are causing conflicts and then delete all the junk files on the computer. All the steps may take some time to accomplish but it should help the machine run smoother.

For Windows 2000/XP, ignore the first couple of sentences about checking "resources" and the "Performance" tab in the link below but follow the rest of the procedures including the "Services" links at the bottom.

How To Shut Down Unnecessary Start Up Programs

Because the links for the "Services" are no longer functioning in the link above, use this one:

Services Guide For Windows XP

How To Clean Unwanted Files From The Hard Drive

If you've also got Service Pack 2 installed for XP, then use the link below to tidy things up a little:

Cleanup After SP2 Installation

After following all the procedures above, run Error Checking/Chkdsk and Defrag to optimize the hard drive:

How To Run 'Error Checking/Chkdsk' On Win2000/XP

Hope this helps and let us know how it goes.


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