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problem with playing 3D movie

by hassanshahisooq / September 23, 2014 5:53 PM PDT

I have 42" LB620V LG Cinema 3D LED TV. I played two 3D movies with a flash memory once. When i try again, TV dose not play movies again and freeze at the beginning and start over again. I did the following but it does not play yet:
1- using another flash memory
2- trying with new 3D movies
3- reset to factory setting

I would pleased if any one can help me.

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Does it still play that old movie file?
by Kees_B Forum moderator / September 23, 2014 6:04 PM PDT

If it does, it seems that it doesn't support the format of the new movie(s). Nothing you can do about that, except converting the new movie to a format that is supported.


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it does not play old one too
by hassanshahisooq / September 23, 2014 6:50 PM PDT

it does not play old one too. just played it once!!! when it's finished i played movie again but TV could not play it

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(NT) That's strange indeed.
by Kees_B Forum moderator / September 23, 2014 6:55 PM PDT
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solved problem
by hassanshahisooq / September 25, 2014 4:39 PM PDT
In reply to: That's strange indeed.

I solved this problem. I used format factory program to decrease bit rate of movies and it worked. I didn't understand why TV played movies for the first time and could not shoe again. But using Format factory solve my problem. Now my TV plays all full HD movies after decreasing their bit rates.

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Which country are you in?
by LG_Electronics LG staff / September 29, 2014 6:47 AM PDT

Hello Hassanshahisooq,
The 42LB620V LG Cinema 3D LED TV is a United Kingdom release and I do not have access to the owner's manual nor anything else about this TV. If you're in the United Kingdom, you can contact LG Support at UK : 0344 847 5454
IE : 01 686 9454 for assistance. Frankly, I do not believe that the USB port supports 3D MKV files. It does support DivX HD files and MKV and a host of other file formats though. That it even played 2 of your 3D movies might be an aberration, but then again, I might be wrong since this is not a model I'm that familiar with and LG in your region should definitely be able to assist you with your inquiry...IFV

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