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General discussion

Problem with Outlook XP Folder list

by hairymon Feb 7, 2007 1:57AM PST

I have Outlook XP connected to an Exchange Server 2003. I have a couple of subfolders to my inbox as well as a Personal Folders file with many subfolders.

I set up my folder list so that certain subfolders are visible and others are hidden (i.e. you click on the "+" to make the subfolders visible). Now lets say I "hide" all my subfolder so only the main folders in my Personal Folder list show, and then I exit Outlook. Used to be that when I re-launched Outlook this is how it would look in my folder list.

But now it does not do that, it appears that when I re-launch Outlook the folder list always looks like it did before I changed anything. I couldn't find any info on it on Microsoft's website nor a setting in Outlook that would cause this.

Any thoughts are much appreciated, thanks.

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3 Posts
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I've seen that.
by r. proffitt Forum moderator Feb 7, 2007 2:09AM PST

The owner had a PDA or smart phone and the sync software caused Outlook not to "really exit" so the settings never saved. Hope this helps.

Bob

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I thought that may be the issue here, but.....
by hairymon Feb 7, 2007 10:53PM PST

It does Hot Synch with a smartphone. I've also had lots of problems with Outlook not fully closing (or more often just not exiting right away but eventually exiting from the background), especially if I go between "connect" and "work offline".

But I uninstalled the Palm software and rebooted and had the same problems.

What I did notice is that if I change something in the preferences of one of the folders (i.e. like turn automatic Exchange views on or off) then for that session only it will save the folder view, but it won't again until I do something like this again.

Thanks for the reply, but any other thoughts?

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Yes, it sounds like that old problem.
by r. proffitt Forum moderator Feb 7, 2007 11:19PM PST

Hotsync and antisync seem to stir this up. Given that Microsoft doesn't offer a do-this cure for free (no one seems to want to pay for the phone call) I just wipe out the office, the hotsync software and clean the register of office entries, reinstall Office the email and it works again.

Sorry, but Microsoft probably knows a shorter fix.

Bob

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