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Question

Problem with Outlook

by Oct 18, 2011 2:52AM PDT

A friend of mine has a Dell laptop running Vista and Outlook 2007. He is experiencing problems with Outlook. Here is what he told me...

" When I start the program,
it gives me a message indicating that the program will not start because
of an error, unidentified, to close Outlook and Windows, and then
restart the computer and reopen Outlook. When I do that, I still get
the same response. However, the program will open, I can send and
receive messages, but nothing appears in my "Sent" box."

Does anyone have some thoughts on what is going on and how to resolve it? I'd appreciate it.

Discussion is locked

3 Posts
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Answer
Quick thoughts.
by Forum moderator Oct 18, 2011 2:59AM PDT

1. Start Outlook in safe mode. (No, not Windows Safe mode.) If that helps, look at what addons are present and remove them.

2. Even the Sent folder can have a VIEW applied. Check the view as well as the setting to save such in the Sent folder.
Bob

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(NT) How do I check the VIEW for the Sent folder?
by Disneyfan Oct 18, 2011 10:45PM PDT
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(NT) Click once on Sent Folder, then Alt+V
by r. proffitt Forum moderator Oct 19, 2011 5:18AM PDT
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