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Problem with My Pictures!!!!

by bliss.sid / December 26, 2007 7:36 PM PST

There seems to be a problem with the My Pictures folder located in My Documents....whenever i open it,a windows explorer popup screen says there's an error with explorer..."Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
My Pictures cannot also be used with any other application,eg.setting up Avatars or when creating a DVD title menu(as in using a background display picture).
Since I use ZoneAlarm whenever i open the my pictures folder a program alert appears saying windows explorer is trying to communicate with vsmon.exe...on clicking deny the explorer error pops up.
I tried copying the pictures in the folder to an empty hard drive partition but instead the hard drive partition stopped working...i.e. the same explorer error popped up,making the partition inaccessible.
I then had to format the partition.


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Forgot to mention...
by bliss.sid / December 26, 2007 7:46 PM PST

Sorry for the double post...i just forgot to mention that this happens only with the my pictures folder and that i use XP Pro SP2.

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That's a known issue.
by R. Proffitt Forum moderator / December 27, 2007 12:46 AM PST
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I tried...
by bliss.sid / December 28, 2007 7:38 PM PST
In reply to: That's a known issue.

I tried method 1 and 2 given in the link you gave...didn't work.
But i also forgot to mention something soon as I open the My Pictures folder and just leave it like that for a few seconds, this message appears:

'The instruction at "0x5dfe6e2b" referenced memory at "0x00000038".The memory could not read.Click Ok to terminate or Cancel to Debug.'

And if i click Cancel Visual C++ opens up!!!???What's going on???!!

Please Help...

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It is likely that one of those images is corrupted,
by MarkFlax Forum moderator / December 28, 2007 8:03 PM PST
In reply to: I tried...

and when you open any Windows Explorer type window, (eg My Computer, My Documents then My Pictures, etc), Windows Explorer attempts to display the images but fails, and so it crashes.

The problem is, that My Pictures folder is set to display the files as thumbnails or as a filmstrip, and not just as files, so Windows Explorer is always going to fail when this folder is opened. Changing the way Explorer lists files is easy. When each folder is opened you can click on the "View" icon in the options bar at the top and change the way files are listed there. So you could open that folder then change the way it lists the files to "List" or "Details". But opening that My Pictures folder causes the crash, a catch 22 situation.

What you can try;

Open My Computer and navigate to your My Documents folder. Open that folder so that it's files and sub-folders are listed. Make sure that the option to view files as a list or as details is selected. Then goto Tools and select Folder Options. Click on the View tab. Here you can set all folders to view files the way you have just set this folder. Click Apply then OK.

This may work, but as the My Pictures folder is a system folder you may not be able to change its attributes.

If it works then when you open the My Pictures folder it will list the files as files and not as thumbnails or filmstrip. That way you can then test each file, (double click each), and see if the Windows Picture and Fax viewer can display it. Any that cannot display are corrupt and can be deleted.

I hope that helps.


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(NT) Thnx a LOT!!!!IT WORKED!!!
by bliss.sid / December 28, 2007 8:19 PM PST
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That's really good news.
by MarkFlax Forum moderator / December 28, 2007 8:21 PM PST

Congratulations, and thanks for posting back.


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