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Question

Problem with mouse and keyboard on Windows 10

Hi,

Last few days I have problems with mouse and keyboard and their commands.

About week ago I installed new version of Windows 10 but it's was bugged too much and I done recovery to previous version of Windows 10.

Now everything is normal but I have problems with mouse and keyboard commands.

After I turn on the computer and after a few minutes mouse go wild.
When I click on one icon with a left click, it opens a menu that opens with right-click.
When I leaf on the Internet something with the middle button ( scroll ) it zoom page, although I do not touch the keyboard ( ctrl or alt ).
When I click left-click on one icon, it opens 10 folders on desktop not on my command even I opened one folder.
The keyboard does not respond at all and not work or when I write a keyboard something it writes on the computer that only after a few minutes.
Practically, the mouse and the keyboard go crazy at one time and I'm forced to restart computer.
Often it happens to mislead and to do it yourself, for example, once I click on the left or right mouse click, he starts to move open tabs alone.
Drivers are updated for both.
I tried to put them in another USB port, but it's the same.
I tried on another computer where they worked normally.
When I installed the bugged version of Windows 10 ( for me ), he asked me to update my driver and I updated, but later I returned the older version of Windows 10 and I do not know if the old driver came back but the previous version can not be restored in the driver settings.
I tried with BIOS resetting but nothing.

I have these keyboard and mouse:

Logitech K360 keyboard.

Genius Ammox X1-400 mouse.

Thank you in advance for the reply and apologize for a bad english.
Milan

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All Answers

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Answer
most likely

In reply to: Problem with mouse and keyboard on Windows 10

you, like many others, had your computer's driver files over written by Microsoft's newest driver files and they aren't working for your computer. Get the driver files from your computer manufacturer and reinstall them, all of them, to correct the problem MS has caused.

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How to

In reply to: most likely

Thank you for answer.
Do I have to uninstall these drivers?

I don't have CDs for them and I hope that they will automatically install after computer restart.
Or I have to uninstall only drivers for mouse and keyboard?

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Keyboard Not Working after Windows 10 Spring Update

In reply to: most likely

Well how are you able to update the keyboard or mouse drivers if you can't even get into your laptop since you can't type in the password? None of the keys work.

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I fixed one of these.

In reply to: Keyboard Not Working after Windows 10 Spring Update

I had to boot safe mode to get to Windows Device Manager to remove all the keyboard and mice entries. How to get to Safe Mode on W10 is on the web. If you can't do that, you boot your W10 Repair and Install media and repair the OS there. How to repair W10 is a long discussion. It won't fit here except for the boot the W10 repair media and try automatic repairs or just wipe out and reinstall. There is more but I've yet to find anything short of a novel.

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Keyboard Not Working

In reply to: Keyboard Not Working after Windows 10 Spring Update

Power off your laptop and plug another keyboard before rebooting. That way it should be recognized and allow you to enter your password.

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Answer
I've yet to see this happen so let's check something.

In reply to: Problem with mouse and keyboard on Windows 10

I'm running into folk that install Windows 10 and then complain it's buggy. Let me share what happens when I install W10 to my Dell laptop. It's pretty awful. Video mode is wrong, the WiFi doesn't work and USB devices are not detected.

I'm going to pause here and see if you can tell me what I forgot.

Question: What did Bob forget to do?

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Problems with Windows 10 update

In reply to: I've yet to see this happen so let's check something.

Well, I had some of that problems.
In games some colors appeared on the screen.
It's bright on the screen as though the graphic had broken down completely.
The resolution was bad on the screen.
All drivers started updating..
I didn't tested more than that.

I have a graphical problem that it will not be updated because this version of Windows or this graphic model does not support new updates from the AMD graphics card.
But I do not think that it has anything with this.

I did not fully understand you.

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That's exactly the problem I see today.

In reply to: Problems with Windows 10 update

Folk install Windows but are completely shocked when we have to finish up the install with drivers from motherboard maker and others.

As to the AMD card, some won't be supported. Your choice on what to do about that.

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PS. Leaving out details.

In reply to: That's exactly the problem I see today.

Since I can't find the PC in question I can't comment if there was a missing driver or the USB devices needed some BIOS, BIOS setting or driver specific to your PC.

-> Here's what I'm seeing today. Today's users and owners DO NOT WANT TO KNOW ALL ABOUT THEIR PC. They want to be users, not computer engineers and scientists.

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Details?

In reply to: PS. Leaving out details.

What details do you need about my case/problem?
Tell me what you need and I will post it here.

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You wrote enough for me to write

In reply to: Details?

And comment about how I find folk thinking how Windows should work today. I take it you didn't catch on that you have work to do after a Windows install. Not much has changed since 1995 on installing Windows. But everyday folk expected better.

That is no driver hunts etc.

When you post there are words given every time. They state:
"be sure to include all your system info, including operating system, model number, and any other specifics related to the problem."

As an example you wrote about the USB problem but no words about the PC.
Then you wrote about the AMD video but didn't share the full make and model.

-> This leads us to the other big PC problem today. It's asking a lot for the PC owner to know all this. There is a tool I use that helps. It's called Speccy and you can share machine details with one line. The link to the report. Here's how:
https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

But this will not tell me if you finished your PC Windows install correctly. For that you have to tell me what you did (we already know what Windows does) after the install.

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Details

In reply to: You wrote enough for me to write

I do not know what caused the problem, so I did not give details before.
I can share this with you.
I done that from your link but in that details there is some private informations.

If you need some additional details, say.

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One thing I immediately notice

In reply to: Details

Your processor is too hot, especially if that's at idle or low performance level when image was taken. That's about the temp when a warning goes off if you set that to happen in BIOS.

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Yes it will reveal the IP and more.

In reply to: Details

But needed to see everything about this PC.

Since it is an AMD it VERIFIES what I've been writing so far. You can't install Windows 10 clean and expect much to work. I've also run across times I am forced to update the BIOS. Now to some they are deathly afraid of that but in decades I've yet to lose a board.

So again, drivers after the install is the way it is for now. Linux so far rules when it comes to install and it works.

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Drivers reinstalled

In reply to: Yes it will reveal the IP and more.

I tried to reinstall drivers for mouse and keyboard in Device Manager and nothing.
The problem still exists.
Do I need to reinstall all drivers from Human Interface Devices?
There are some drivers related to the mouse and the keyboard.
May I need to update the BIOS?
I tried to update the BIOS, but I failed.
MSI is the motherboard and could not find a .exe file on USB before it install.
I tried with M-Flash option, problem is that there is no driver file, need to be in some root folders..
I do not know if the BIOS has anything with the problem of the mouse and the keyboard.
I had already been resetting the CMOS battery few days ago.
I am looking for help for days and I can not find it.
I can not use the computer at all because of this problem.
Every time I need to restart computer.

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That should have no effect.

In reply to: Drivers reinstalled

The drivers I go get from the machine maker (Microsoft is used for their Surface models which this is not) are the motherboard and chipset packages. Without those some keyboards and such will not work after Windows boots.

Also, some machines demand you get into the BIOS and flip either USB Legacy mode or USB Keyboard emulation or support. You must be familiar with your machine.

This is exactly what I've been writing about above. Many of today's PC users are put off at what it takes to clean install Windows and get it all working.

Some won't reveal the full speccy which is their choice. I can't wait for the details to be shared piecemeal. So for this round I have to use the generic answers.

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Answer
Which Feature Update of Windows are you on?

In reply to: Problem with mouse and keyboard on Windows 10

Is it 1703 or later? You can find the Windows version by typing "Winver" into search box next to start button. Happy

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Windows 10 version

In reply to: Which Feature Update of Windows are you on?

Here you are.

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Answer
Windows Update and graphic card not updated

In reply to: Problem with mouse and keyboard on Windows 10

1. Is this problem because of I don't want to install Windows security updates?
2. Or is this problem connected with not updated graphic card/BIOS or audio system?

1.



2.

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Microsoft does not take responsibility for drivers.

In reply to: Windows Update and graphic card not updated

I think I need to dash some expectations here. We are talking about something decades old here. Microsoft has never nailed the driver issues. The industry balked when Microsoft wanted hardware makers to pitch in and unify a system to get the right driver and now in your post you are using a Driver Updater which is known to take a working machine and bring it to a screeching halt.

Let's clear up a few things.

1. You can not count on Microsoft to get the right drivers.
2. Same for Driver Updaters.

For now you go get the drivers you think are right, install them and if the hardware is good, it should work.

There is a discussion where someone brought up the Toaster problem. That is, folk want their Windows PCs to work like a toaster and just update and work. Nope, not a Toaster.

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Windows 10 Drivers

In reply to: Microsoft does not take responsibility for drivers.

Ok my thing is, how do I install drivers when neither my mouse or keyboard works?

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Hmm ,

In reply to: Windows Update and graphic card not updated

Answers to No. 1 and 2 is Maybe , Maybe Not
I would do as R. Proffitt suggested and show the folks the Speccy .
I would also try running ( not installing ) a Linux Live OS , if the computer runs ok with the Linux distro, it's not a mechanical issue but a problem with Drivers, or something else.

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